Community Service Officer (CSO)

The City of Wheaton Police Department is hiring a full-time Community Service Officer to join our team. The CSO is a civilian, uniformed position that works under the general direction of the Shift Commander and provides community service to citizens for, generally, non-emergency situations. Additionally, this role is responsible for enforcing parking ordinances, assisting with animal control and other non-criminal related offenses that support the Patrol Department. This individual must be able to exercise sound judgement under stress as the work is primarily done independently.

Duties and Responsibilities

Essential duties and responsibilities include, but are not limited to, the following:

• Assist residents and community members with non-emergency aid such as lockouts, vacant house checks, wild or domestic animal complaints, down wire calls, water main breaks, street defects/obstructions, etc.
• Enforce various parking regulations by on-foot patrol of all City parking zones, lots and garages that are timed-control and/or paid - including chalking tires in metered areas, issuing tickets and handling parking complaints from residents and businesses.
• Assist motorists with various situations such as stalled cars and towing, provide transportation when appropriate.
• Remove roadway hazards and control and direct vehicular and pedestrian traffic using barriers, flares and hand signals.
• Enforce City regulations and ordinances and, when necessary, issue tickets regarding non-criminal violations such as watering, open burn, bicycle, signage, leaves/grass, etc.
• Assist Police Officers in prisoner searches, locating missing children or adults, roadside child safety seat compliance checks, and investigating traffic accidents and private property damage.
• Pick up and deliver confidential records, reports, paperwork and large sums of petty cash and property at various locations throughout the City.
• Prepare reports related to found property, improperly stored autos, accident reports, animal bites, etc. as assigned.
• Serve as backup for department civilian personnel, including assisting with Evidence Control duties and filling in for School Crossing Guards when assigned.

Education and Experience

The qualifications listed below are guidelines. Other combinations of education and experience, which could provide the necessary knowledge, skills and abilities to perform this job will be considered.

High School Diploma or equivalent. Must have attained the age of 18-years of age. Experience in a customer service or criminal justice field is desirable.

Schedule: This position is 40 hours per week with overtime as necessary. The specific shift, days and hours, is subject to change but may include evenings and weekends. Candidates must be prepared to work both, as well as holidays, when assigned.

Salary and Benefits: Starting pay rate is $27.05 per hour. The City of Wheaton offers a competitive benefits package that includes comprehensive health and dental insurance, paid time off and participation in the Illinois Municipal Retirement Fund.

To Apply: Interested candidates should submit a completed application and/or resume to [email protected]

The City of Wheaton is an Equal Opportunity Employer. Please contact the Human Resources Department if you require assistance applying.

Job Type: Full-time

Pay: $27.05 - $33.81 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Retirement plan
• Tuition reimbursement
• Vision insurance