Promotions Coordinator

Job Details

Who We Are

Our mission is to be Chicagoland’s premier gaming and entertainment destination, celebrated for unparalleled hospitality and an unforgettable guest experience. We’re not just a casino—we’re a community where our team members thrive, with countless opportunities for career growth and a workplace culture centered on inclusivity and fun. As we continue to elevate our standards of excellence, we seek dynamic, coachable individuals who are passionate about hospitality and eager to grow with us. At American Place Casino, every moment is crafted to delight, every opportunity is a pathway to success

Who We Are Looking For

The Promotions Coordinator assists in the planning, coordination, and execution of promotional events, campaigns, and programs designed to enhance the guest experience and drive engagement. This role works closely with multiple departments to ensure promotions are implemented effectively, maintains accurate promotional records, and supports event logistics and prize distribution. The Promotions Coordinator helps create an energetic and welcoming atmosphere for guests and team members while delivering exceptional service and supporting organizational goals.

What Is Expected Of You

• Creates an engaging atmosphere that encourages guests to choose American Place Casino as their premier gaming and entertainment destination.
• Delivers and promotes exceptional guest service and outstanding guest relations while maintaining strict confidentiality.
• Coordinates and leads the development, planning, execution, and evaluation of all promotions and special events.
• Assists guests and team members with questions, concerns, and issues related to promotions and events.
• Oversees the day-to-day planning and implementation of all promotional and special event initiatives.
• Responsible for the creation, ordering, and receipt of promotional and event collateral materials.
• Ensures promotional and event collateral materials are properly displayed prior to events and recovered upon project completion.
• Assists in maintaining the master promotions and events calendar.
• Prepares and manages Banquet Event Orders (BEOs) and Run of Show documents.
• Serves as the primary on-property contact for all events and promotions, coordinating with vendors and internal departments before, during, and after each event.
• Ensures all events and promotional projects are executed within established timelines and budget parameters.
• Communicates promotional and event plans effectively to all applicable departments and ensures property leadership remains informed of upcoming activities.
• Ensures all promotions and events comply with internal controls and regulatory requirements.
• Collaborates closely with the Players Club, Casino Hosts, Food & Beverage, Facilities, and Wardrobe departments to address guest-related concerns and event requests.
• Performs clerical, administrative, and budgeting duties as assigned.

Experience You Will Need

• High school diploma or equivalent
• 1+ year of customer service; or a combination of education and experience.
• Proficiency in Google suite
• Excellent verbal and written communication skills, with a courteous and professional approach when interacting with guests, vendors, and colleagues.
• Strong organization, time management, and attention to detail in handling multiple concurrent tasks.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Bilingual; Spanish preferred.

Physical Requirements

• Must be able to sit, stand, or walk for extended periods of time throughout the shift.
• Ability to lift, carry, push, or pull up to 25 pounds as needed for event setup or marketing materials.
• Frequent use of standard office equipment, including computers, phones, printers, and copiers.
• Must be able to work in a fast-paced, sometimes noisy, casino environment with varying levels of lighting and temperature.
• Occasional travel within the region may be required for offsite promotions or training.

Certificates, Licenses, Registrations

• Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations

Benefits/Perks

• Medical, Dental, Vision
• 401K: Matches 50% of your contribution, up to 4% of eligible contribution
• Educational Tuition Reimbursement
• Paid Time Off
• Ventra Program, EAP programs, etc.

Salary Range

• $17.10-$27

Company Statement On EOAA

American Place Casino is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status