Clerical Support Supervisor (Office Administrator IV)

Job Requisition ID: CS 50878 

BPIS: 12219

Start Date: 10/21/25

Closing Date: 11/04/2025
​Agency: Department of Healthcare and Family Services
Class Title: OFFICE ADMINISTRATOR IV - 29994
Skill Option: None
Bilingual Option: None
Salary: Anticipated starting salary $4954 monthly; Full range $4954 - $6894 monthly
Job Type: Salaried
Category: Full Time
County: Will
Number of Vacancies: 1
Bargaining Unit Code: RC028 Paraprofessional Human Services Employees, AFSCME
Merit Comp Code:

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Department of Healthcare and Family Services, Division of Child Support Services is seeking a motivated candidate to serve as an Clerical Support Supervisor assigned to our Joliet Region Downstate Operations Clerical Support unit. This position serves as a working supervisor; directs, and evaluates income withholding cases; assigns and reviews work; provides guidance, training to assigned staff to meet day-to-day operating needs.

The ideal candidate will have excellent communication, organizational, and analytical skills to be successful in evaluating the operations of the Joliet Region Downstate Operations Clerical Support unit while maintaining working relationships with other governmental professional organizations. 

HFS values employees with different backgrounds, life experiences, and talents.

Employees receive a robust benefit package including:

• Monday-Friday work schedule
• Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
• Health, Life, Vision, and Dental Insurance
• Pension Plan
• Paid Parental Leave
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• Employees earn (12) paid Sick Days annually.
• New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
• Employees earn (3) paid Personal Days annually.
• (13-14) paid holidays annually (based on start date)

If you are seeking a new opportunity, and this position appeals to you, please apply today!

At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Essential Functions

• Under direction, serves as a Clerical Support Supervisor by directing and evaluating the continuing review of income withholding cases that indicate a delinquency in the amount of withheld court ordered child support
• Serves as working supervisor
• Plans, directs, and evaluates clerical team operations
• Performs office management functions
• Directs and monitors the keying of pre-coded data into the computerized Statewide Database Systems from various sources
• Organizes, reviews, and establishes clerical workload assignments
• Gathers information and submits timekeeping records for Will County Office
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of two (2) years of study at a secretarial/ business college and two (2) years of office experience, or completion of high school and four years of Office Assistant experience, or four (4) years of independent business experience

Conditions of Employment

• Requires completion of a background check and self-disclosure of criminal history
• Requires the ability to utilize and maintain state issued equipment such as a laptop
• Requires ability to travel in the performance of duties, with overnight stays as appropriate
  • The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description

  Work Hours: Monday - Friday 8:30 a.m. - 5:00 p.m.
Work Location: 16 W Cass St Joliet, IL 60432-4113
Email:  [email protected]
Posting Group: Office & Administrative Support

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• [email protected]
• [email protected]