SUPPORTIVE SERVICES SPECIALIST (TECHNICAL MANAGER III)

Job Requisition ID: 49469 IPR# 25-00269
Closing Date: 10/07/2025
​Agency: Department of Transportation
Position Title: Techinical Manager III
Salary: Anticipated Starting Salary: $5,055 Monthly; Full Range: $5,055 - $8,800 Monthly
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 2
Bargaining Unit Code: NR916 Pro Tech Teamsters

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

This position is accountable for assisting in the implementation and coordination of a comprehensive statewide supportive services program by monitoring and evaluating Supportive Services (SS) consultants’ contract performance.

Essential Function

• Evaluates, coordinates, and monitors statewide Disadvantaged Business Enterprises (DBE)/ Woman-Owned Business Enterprises (WBE) consultants for program compliance.
• Assists with educating the public on DBE goal achievement, DBE program initiatives, overall achievements, and program status. Coordinates annual Building Blocks Workshop series in conjunction with consultants.
• Assists in developing and coordinating educational programs, seminars, workshops, and newsletters aimed at program promotion and enhancing the technical or management expertise of DBE/WBE firms. Manages the program newsletter to communicate important milestones to program participants.
• Assembles periodic and programmatic status reports for the Illinois Department of Transportation (IDOT). Functions as a team leader in completing ad-hoc assignments as directed by the Policy and Supportive Services Unit Manager.
• Reviews and prepares billing summaries for statewide DBE/WBE consultant contracts to the central Bureau of Small Business Enterprises (SBE). Assists in the development, review, and submission of federal quarterly and annual reporting requirements.
• Assists in the referral of subcontractors and prime contractors to consultants if assistance is needed.
• Ensures the availability of plans and specifications in a timely manner and reference materials for both contractors and consultants review statewide.
• Assists in recommending and implementing approved criteria used in evaluating consultant service contacts.
• Arranges for services, catering, refreshments, supplies, equipment, and facilities as needed to support workshops and/or events. Manages the event set up in WebEx, Eventbrite, E-blasts, C-Vent, and other platforms
• Performs duties in compliance with departmental safety rules. Performs all duties in a manner conducive to the fair and equitable treatment of all employees.
  
• Performs other duties as assigned..

Minimum Qualifications

• Completion of a bachelor's degree majoring in business, marketing, management, communications, or information systems; OR Completion of two years of college PLUS two years of experience providing excellence in customer experience and handling sensitive requests in a timely manner via email, phone, and in-person; coordinating events; managing multiple tasks under time constraints; or a combination thereof; OR Six years of experience providing excellence in customer experience and handling sensitive requests in a timely manner via email, phone, and in-person; coordinating events; and managing multiple tasks under time constraints; or a combination thereof.

Preferred Qualifications

• Intermediate technical knowledge with current/prior versions of Microsoft operating systems, Office applications, Outlook/Exchange, Microsoft SharePoint.
• Demonstrated superior verbal and written communication skills to obtain desired results, including adjusting messages for varied audiences.
• Ability to maintain strict confidentiality in handling materials and sensitive information discretely while exercising tact and diplomacy in dealing with others.
• Demonstrated ability to lead, handle, and manage multiple priorities.
• Effective oral and written communication skills.
• Proven ability to work independently and with initiative in completing and coordinating numerous work assignments while meeting multiple deadlines that may change.
• Ability to manage a high-volume, fast-paced work queue filled with shifting priorities and many simultaneous pieces of work.
• Ability to work with a team in meeting deadlines.

Conditions of Employment

• The Conditions of Employment listed here are incorporated and related to any of the job duties as listed in the job description.
• Valid driver's license.
• Extensive same-day statewide travel with occasional overnight stays.
• Successful completion of a background screening
• This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois
  Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.

About the Agency

The Illinois Department of Transportation is seeking to hire Supportive Services Specialists.

The IDOT team works diligently to provide safe, cost-effective transportation for Illinois in ways that enhance quality of life, promote economic prosperity and protect our environment. We are problem solvers and leaders, constantly searching for innovations and improvements in support of our commitment to providing the best multimodal transportation system for Illinois. Our team fosters a culture of inclusivity. We value diversity and hold ourselves to the highest ethical standards as we work together for a common purpose. Team members frequently collaborate with colleagues and others outside the department to best meet customer needs.

The department offers extensive training and career advancement opportunities. Employees also receive a robust benefit package including:

• Monday-Friday work schedule
• Flexible work schedules in several program areas (flexible time, hybrid scheduling)
• Health, Life, Vision, and Dental Insurance
• Pension Plan
• (12) Weeks paid Maternity/Paternity Leave
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• Employees earn (12) paid Sick Days annually
• New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually
• Employees earn (3) paid Personal Days annually
• (13-14) paid holidays annually (based on start date)
• Tuition Reimbursement
• Employee Assistance Program and/or mental health resources

We invite qualified applicants to apply to become part of our team. We are confident that you will take pride in serving Illinois and its residents and visitors.

Work Hours: 8:00 AM - 4:30 PM Monday - Friday
Work Location: 2300 S Dirksen Pkwy Springfield, IL 62764-0001

Work Office: Office Business & Workforce Diversity, Bureau of Small Business Enterprises

Agency Contact: [email protected]
Posting Group: Transportation; Legal, Audit & Compliance

NOTICE: Please note that this position is one of many IDOT positions that has been identified as one that is properly a Personnel Code-covered role. This change does not affect the union status, listed duties, job responsibilities, or working title of Support Services Specialist , but does provide the position with additional job protections not previously available. This position will change from the Technical Manager III classification to Transportation Office Coordinator in the near future as part of the completion of this ongoing administrative alignment project.

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

Seasonal and temporary workers should use a personal e-mail address when applying for jobs.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• [email protected]
• [email protected]