Remote Benefits Customer Service Rep (Temp)

Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We are seeking a dedicated and customer-focused Employee Benefits Call Center Specialist to support our team in a seven-month assignment. The ideal candidate will be responsible for providing exceptional service to our employees by addressing inquiries related to employee benefits education and enrollment.

Please note additional position details below:

- This is a temporary position that is anticipated to go for 6 - 7 months. There may be an opportunity to convert to Full-Time employee.

- This is a fully remote position. We will provide the equipment as long as you have your own high speed internet.

- Our ideal candidate is someone with experience in a call center environment and with an understanding of employee benefits.

• Respond to incoming calls and emails from employees regarding employee benefits education and enrollment.
• Provide detailed information and guidance on various employee benefits plans, including health, dental, vision, retirement, and other ancillary benefits.
• Assist employees with enrollment processes and benefit plan changes.
• Maintain accurate and up-to-date records of all employee interactions and transactions in an Oracle-based inquiry management system.
• Collaborate with internal Corporate Benefits team to resolve complex issues and ensure client satisfaction.
• Educate employees on available resources and tools to support decision-making for and effective utilization of benefit plan options.
• Stay informed about company policies and processes related to employee benefits.
• Participate in training sessions and team meetings to enhance knowledge and skills.

• Bachelor's degree in Business, Human Resources, or related field.
• Strong understanding of employee benefits programs and related regulations.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Minimum of 2 years of experience in a call center or customer service role, preferably within the insurance or employee benefits industry preferred
• Proficient in M365; OraBenecle-based inquiry management system knowledge preferred.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.

#LI- MS2

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.