Universal Banker

Job Description

Job Description

Description:

A Universal Banker is a financial professional responsible for providing comprehensive banking services to Iroquois Federal customers, including assistance with account management, financial transactions, product recommendations, and excellent customer service. The role involves a blend of responsibilities from both traditional teller and personal banker roles, encompassing a wide range of banking activities.

This Universal Banker role provides:

• 3 weeks of vacation your first year
• PLUS sick pay
• health benefits that kick in within 30 days
• Shift Monday – Thursday 8am-5pm; Friday 8am-6pm

Who we are:

Iroquois Federal, a division of Servbank, N.A., was founded in 1883 in Watseka, Illinois, under a state charter and a commitment to making a meaningful difference. Over the years, we’ve grown, expanding to six additional banking offices across welcoming Midwest communities, while staying true to our roots. At every location, you’ll find people who understand where you’re coming from and are dedicated to helping you reach where you want to go.

Key Responsibilities

• Greet customers in a friendly, professional manner and build strong relationships by understanding their financial needs and goals
• Serve as the primary point of contact for customer inquiries, information, and assistance
• Assist customers with opening, closing, and managing accounts (savings, checking, money market, CDs)
• Educate customers on account features, fees, and benefits
• Support additional services including debit/ATM cards, check orders, compromised accounts, and savings bonds
• Perform teller duties as needed, including deposits, withdrawals, payments, cash verification, and receipt issuance
• Process financial transactions accurately (deposits, withdrawals, transfers, loan payments, balance inquiries)
• Identify and recommend appropriate banking products and services based on customer needs
• Meet or exceed assigned sales targets and performance goals
• Ensure compliance with all banking regulations and internal policies, including BSA, AML, and OFAC requirements
• Maintain cash accuracy, balance teller drawer, review endorsements, and process mail, night depository, and ATM deposits
• Address and resolve customer concerns and complaints promptly and professionally
• Maintain accurate customer records, transaction logs, and documentation
• Perform other duties as assigned

• 1 year of Account Services, Universal Banker and Cash handling experience (preferred).
• Previous experience in banking, retail banking, or customer service.
• Strong interpersonal and communication skills.
• Knowledge of banking products, services, and procedures.
• Sales and customer service experience.
• Attention to detail and accuracy in handling financial transactions.
• Ability to multitask and manage time effectively.
• Proficient in using banking software and computer applications.

EEO Statement: We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.