Sales Support Specialist

A Sales Support Specialist will provide support to the sales team by managing customer’s orders, coordinating communication internally and externally, helping prepare reports, and ensuring smooth operations throughout the sales process. The role requires a motivated and organized individual with excellent communication skills, strong attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

A look into Sunset’s culture:

Key Duties and Responsibilities:

• Order Management:

o Process customer orders and respond accordingly to the customer or sales team.

o Ensure accurate entry of order details and provide timely follow-ups.

o Monitor inventory levels and relay accurate information to customers.

• Customer Relationship Management:

o Act as a liaison between the sales team, customers, and other departments.

o Maintain positive relationships with customers by addressing their needs and providing relevant information.

o Support the sales team in general day to day activities

o Answering incoming calls and upselling when relevant.

o Provide personalized experience to customers based on needs.

• Data Entry and Reporting:

o Entering and relaying relevant sales information to the sales rep including logging data into the CRM.

o Compiling reports as needed for Regional Manager.

o Provide insights to improve sales strategies.

• Collaboration and Teamwork:

o Work closely with the sales team to align on product launches, promotions, and other initiatives.

o Learn product and become knowledgeable in all product offerings.

o Collaborate with cross-functional departments (e.g., customer service, finance, logistics) to ensure smooth order fulfillment.

Job Requirements:

• High school diploma or equivalent; bachelor’s degree in business, marketing, or related field is a plus.

• Proven history of strong work ethic and achievement in a competition or teamwork setting.

• Strong communication (oral & written) and interpersonal skills required.

• Must be detail oriented, have strong organizational skills with the ability to multitask.

• Ability to work in both a supervised and unsupervised environment.

• Customer-focused with problem solving attitude.

• Time management and organizational skills.

• Proficient in Microsoft Office Suite.