Technical Client Support Engineer

Job Description

Job Description

Overview

Are you ready to leverage your mechanical prowess to ensure top-tier service? As a Technical Client Support Engineer at Trivium, you'll be at the forefront, providing essential support for handling, filling, and seaming operations in our plants and among clientele.

Responsibilities

• Audit, guide, and fix mechanical snags in can double-seam equipment.
• Ensure adherence to product guidelines for optimal seaming results.
• Collaborate on customer maintenance and repair agendas for seaming gear.
• Spearhead material qualification and troubleshoot field challenges.
• Craft comprehensive seaming protocols and customer qualification plans.
• Conduct thorough equipment audits and propose enhancements.
• Lead the overhaul of double seam machines for peak efficiency.
• Develop preemptive maintenance strategies to boost productivity.
• Mentor and oversee maintenance teams in operational best practices.
• Engage with key clientele to nurture and uphold relationships.
• Document and deliver technical reports and assessments routinely.
• Oversee engineering projects aligning with budgetary confines.
• Continually refine expertise in tooling and emerging technologies.
• Adhere to fiscal responsibilities and expenditure scrutiny.
• Tackle various assigned duties as they arise.

Qualifications

• Associate degree, relevant trade schooling, or a minimum of five years' work experience.
• Exceptional mechanical problem-solving skills.
• In-depth knowledge of the double seam evaluation and resolution.
• Confirmation of strong communication across management levels.
• Self-reliant with integrity and relationship-building prowess.
• Proficiency in Microsoft Suite; basic AutoCAD familiarity is valued.
• Ready to travel extensively, up to 50% of the time.
• Safe lifting capability of up to 25 lbs.
• Key competencies in safety, teamwork, integrity, and excellence.

Physical and Work Environment Demands

The physical and atmospheric demands detailed here outline the role's essential functions. Maintained sensory abilities, including vision and coordination, are required.

The loud workplace requires adherence to safety gear protocols. Temperature fluctuations and fume exposure are noted environmental characteristics.

Trivium fosters an inclusive workplace, accommodating diverse abilities as needed.