Service Department Manager and Service Billing

Job Description

Job Description

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Dental insurance
• Vision insurance

Benefits/Perks

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Career Growth Opportunities
• $22 - $30 per hour based on experience

Required Experience- some experience required to be considered for the position

• 1-3 year mechanical equipment experience
• Supervisory experience
• Invoice entry experience

Job Summary
Since 1985, City Food Equipment has been family owned and operated. If you are looking for a new opportunity where your talents will be put to work in an environment that is family oriented, and friendly, this may be a great opportunity for you! If you are high-energy, motivated and outgoing, we are looking for you to be our Service Department Manager which includes Service Billing.

Our dedicated service team repairs and maintains all major brands of commercial kitchen equipment, both locally in the Chicagoland area and nationally, ensuring reliable operation for food service professionals.
As the Service Department Manager, you will manage and support our service technicians, ensuring they have all the information, training and resources they need to perform their very best. You will also answer phone calls from our customers, schedule service appointments, plan meetings, calculate and write estimates, create work orders, and collect cash and credit card payments. The ideal candidate is highly organized with excellent written and verbal communication skills and a friendly demeanor to develop strong work relationships with our customers. The location of the office is in the warehouse-service department.

Responsibilities

• Answer incoming phone calls and schedule service and repair appointments; maintain the service calendar
• Organize meetings with service technicians- daily and weekly
• Dispatch service technicians with correct parts for the service call
• Create accurate estimates, work orders and invoices; collect payments for the invoices.
• Maintain an organized filing system for estimates and work orders
• Maintain organized system for parts
• Assist customers who enter the warehouse with repair tickets
• Follow up with service technicians on the timeliness of their service calls

Qualifications

• High school diploma/GED required; Associates degree or administrative training is preferred
• 1-3 years of mechanical experience
• Previous experience with invoice creation and entry in a similar position
• Supervisory experience and knowledge
• Ability to process cash and credit card payments
• Familiarity with standard office equipment such as printers, computer software
• Excellent computer skills and knowledge of Microsoft Word, Excel
• Understand machine parts and equipment to create estimates and work orders, calculate labor hours
• Highly organized with excellent time management skills and the ability to prioritize projects
• Ability to work in a warehouse with temperature fluctuations
• Ability to work in a fast paced environment and multi-task
• Bilingual (Spanish) helpful