Missing Ticket Specialist
LaSalle Network is hiring a Collections Specialist to support one of our clients in the financial services industry. This role is based onsite in downtown Chicago and offers an excellent opportunity to apply your negotiation and customer service skills in a professional, results-driven environment. If you’re persuasive, dependable, and motivated by achieving goals, we want to hear from you!
Collections Specialist Responsibilities:
Contact customers regarding past-due accounts to arrange payment and resolve outstanding balances
Negotiate payment terms and settlements in accordance with company policies and compliance guidelines
Maintain accurate and detailed documentation of all collection activity and communications
Research and resolve account discrepancies while ensuring timely follow-up
Communicate professionally and empathetically with customers to promote positive outcomes
Meet and exceed daily, weekly, and monthly collection targets
Collaborate with internal departments to address account escalations and improve collection processes
Collections Specialist Requirements:
1+ year of experience in collections, accounts receivable, or a call center environment
Strong communication and negotiation skills with a customer-first mindset
Ability to handle a high volume of outbound and inbound calls while maintaining accuracy and professionalism
Proficiency with Microsoft Office Suite and CRM or collection systems
Excellent attention to detail, organization, and follow-up skills
Goal-oriented and comfortable working in a metrics-driven environment
This is a great opportunity to grow your career in collections while working onsite with a reputable organization that values teamwork, performance, and professional development. If you’re ready to put your communication and negotiation skills to work, apply today!
— Jessica Black, Project Manager, LaSalle Network
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