Site Reliability Engineer
Job description
Responsibilities
- Monitoring all the key dashboards and timely alerting, find RCA for all production issues, help team to debug potential issues, handling daily standup calls and all other client calls, run through all the JIRA tickets and have the ticket updated with latest findings/RCA
- Represent SRE in all client calls and have the deep knowledge on all the tickets/issues created by the team
- Create alerts based on production issues
- Create new dashboards for any new features, support onsite team with providing various details from different tools to help with the investigation, always validate if the team is following the SOPs or the process defined for an alerts/ issue
- Contact external vendors if their integrations fail
- Measure the front-end metrics for the site with various tools available
Qualifications
- Must have worked on support projects
- Must know GCP, Kubernetes and Dynatrace
- Knowledge of Splunk / Sumologic log monitoring is an advantage
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