Customer Service Associate
- Provide full-service customer support via phone, email, fax, mail, online inquiries, and occasional in-person interactions
- Manage high-volume inbound calls related to orders, warranties, product assembly, shipping updates, and product information
- Resolve escalated or complex customer concerns in a professional and efficient manner
- Troubleshoot product and service issues using internal tools, resources, and company guidelines
- Process warranty claims, replacement orders, and service requests accurately and in a timely manner
- Document customer interactions and share feedback with internal teams to help improve processes and customer experience
- Provide front desk coverage and greet visitors as needed
- Bachelor’s degree required
- Proficient in Microsoft Word, Excel, Outlook, and general internet navigation
- Minimum typing speed of 45 WPM with strong accuracy
- Strong verbal and written communication skill
- Professional phone presence and strong active listening abilities
- Ability to multitask, prioritize responsibilities, and manage competing deadlines
- Strong problem-solving skills with the ability to remain calm in high-pressure situations
- High level of integrity, strong work ethic, and a positive, team-oriented attitude
- Compensation: $17–$22/hour; based on experience
- LaSalle Network consultants are eligible to enroll in benefits. For details, visit:
- Location: Oak Park, IL
- Work Model: Onsite
- Assignment Length: Approx. 6 months
- Opportunity to join a nationally recognized organization with a strong reputation
- Exposure to escalated issue resolution and cross-functional collaboration
- Strong resume-building opportunity in a professional customer service role
- Skill development in communication, problem-solving, and customer experience
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