Manager, Business Technical Analysis

Job Description:

Company Description:

McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.?We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of?outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Department Overview

McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. McDonald's Global Technology is here to power tomorrow's feel-good moments. That's why you'll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time.?Using AI, robotics and emerging tech, we're digitizing the Golden Arches. Combine that with our unparalleled global scale, and we're reshaping all areas of the business, industry and every community that is home to a McDonald's restaurant.?We face complex tech challenges every day. But that's where our diverse and talented teams come in. They're made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.?Check out the McDonald's ?Global Technology Technical Blog?to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.?

Duties

In Global Technology Infrastructure & Operations, our mission is to benefit the system by delivering modern and relevant technology that supports the way McDonald's works. This role falls under the Global Edge Readiness & Deployment team. As restaurant operations become increasingly digital, a modern, unified technology platform is essential for continued growth and innovation. Edge addresses this by bringing the power of the cloud directly into our restaurants, replacing the existing server estate - including POS, back-of-office, and other localized systems - with a cloud-enabled, integrated platform managed by Google.

Role Overview

The transition to the Edge Platform as a Service is a critical step in modernizing McDonald's global restaurant infrastructure. More than a server upgrade, Edge lays the groundwork for scalable innovation and next-generation solutions that will transform how our restaurants operate and serve our customers around the world.

We are seeking a Business Technical Product Manager to oversee our edge's global forecasting and operational reporting processes. This role oversees global forecasting and operational reporting for McDonald's Edge platform, driving the delivery of timely, actionable business insights. This role leads Power BI dashboard enhancements, collaborates with cross-functional teams, and establishes KPIs to measure deployment effectiveness. The manager translates complex data into clear reports supporting strategic goals and continuously improves reporting tools for scalability and reliability. This role must be able to foster a collaborative working relationship with cross-functional and business collaborators across the globe. Demonstrated success in deploying a workstream as part of a sophisticated, global program, with intimate knowledge of global deployment fundamentals and the impact technology has on our employees, and our customers.

Qualifications

· 5+ years in project or program management within global, cross-functional, or technology-driven environments.

· Bachelor's degree in business, Information Technology, Project Management, or related field.

· Proficiency with project tracking tools (Jira, Confluence, Smartsheet, Microsoft Project, etc.).

· Strong skills in risk management, issue resolution, and stakeholder communication.

· Extensive experience developing and optimizing Power BI dashboards for actionable insights.

· Proven ability to lead multiple workstreams and drive data-informed decision-making. General understanding of data flows.

· Deep understanding of technology mobilization, market readiness, and deployment frameworks.

· Demonstrated success managing budgets, timelines, and scope to achieve results.

· Analytical, detail-oriented, and focused on process improvement and knowledge sharing.

· Comfortable working in fast-paced, ambiguous environments.

Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $112,860.00 - $143,900.00 per year

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.?

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald's long-term incentive plan.

McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Requsition ID: 2449