Client Service Associate

Northwestern Mutual - Clayton
Fairview Heights, IL

Location: Fairview Heights, IL / Hybrid
Job Title: Client Service Associate
Type of Position: Full-time
Hours per Week: 40
FLSA Classification: Exempt
Working Hours: 8:00am-4:30pm


Empowering physicians, dentists, and families through comprehensive financial planning to achieve your personal and professional goals. Our mission is to secure financial well-being by providing tailored strategies aligned with your unique circumstances.

Resourceful | Detail-Oriented | Proactive | Solutions-Focused | Reliable

Job Summary

The Client Service Associate serves as the executor of our clients’ goals, working closely with the team Integrator and financial advisors to implement the goals set forth in our clients’ plans. They foster an ongoing relationship with education, consistently learning new processes and efficiencies from the home office as well as from the financial advisors. They provide support for the team’s operations, client servicing, and business marketing and are adaptable to evolving responsibilities with the growing needs and goals of our clients.

Key Responsibilities
  • Prepare client meeting prep materials
  • Manage underwriting process which includes providing, or collaborating with others to provide:
    • o Pre-filling and checking applications for completeness and accuracy, then submitting those applications
    • o Scheduling requirements and medical exams
    • o Monitoring application through the underwriting process and take action on cases needing attention
  • Act as liaison among team, clients, and home office in client onboarding processes
  • Process, or collaborate with others to open/fund investment accounts and investment service requests such as funds disbursements, account transfers and trade correction requests
  • Process client service requests/information updates
  • Create, update, and edit clients’ financial plans through NM’s proprietary software, PX

Minimum Job Requirements

  • Required
    • o 1-2 yrs experience in a professional office setting
    • o Obtain Life and Health license within 90 days of employment
  • Preferred
    • o Finance Industry experience
    • o Experience using CRM
Benefits
  • Health, Vision, & Dental Insurance
  • HSA for qualified employees
  • Short-term Disability

  • PTO + Holiday Pay
  • Industry licensing and continuing education expenses
  • Personal and professional development opportunities

Posted 2026-01-21

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