Lead Development Specialist, Security

THIS IS A HYBRID POSITION. Candidates can reside anywhere in the U.S within proximity to a local JCI branch location.

Unleash your potential with the Johnson Controls team!
As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. We are One-Team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing.
Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

What We Offer

• Competitive Pay and Sales Incentive Plan

• This position is primarily remote , with the expectation that the candidate be near a branch to attend meetings as required.

• Extensive Training with Best-in-Industry Resources

• Career Advancement Opportunities across Businesses and Geographies

• Comprehensive Benefits Package, including Retirement Savings Plan, Pension, Extended Health Care, and Dental

• Refer-A-Friend Bonuses

• Encouraging, supportive, and collaborative team environment

What You Will Do

You will be responsible for managing an intake queue that includes a variety of Johnson Controls (JCI) products and services, tailored for both existing clients and potential whitespace opportunities. Using company-provided tools such as a laptop and headset, you will engage clients via phone and email to qualify leads and schedule meetings for Security Front Line Sales or Security Inside Sales representatives.

How You Will Do It

As a Lead Development Specialist, you will play a pivotal role in driving pipeline growth and accelerating revenue by being the first point of contact for prospective and existing customers. Your approach will be both strategic and customer-centric, leveraging a blend of communication skills, product knowledge, and sales acumen to qualify leads and set the stage for successful engagements.

• Strategic Client Engagement

  • Initiate proactive outreach to clients using phone and email, guided by a consultative approach that prioritizes understanding over selling.

  • Apply active listening and strategic questioning techniques to uncover client needs, pain points, and business challenges.

  • Tailor conversations to align JCI’s security solutions with the client’s operational goals, creating a compelling reason to engage further.

• Lead Qualification & Conversion

  • Utilize CRM tools and lead management platforms to assess inbound inquiries, ensuring each lead meets qualification criteria before handoff.

  • Convert qualified leads to scheduled appointments for Security Front Line Sales or Inside Sales representatives, maintaining a high conversion rate.

  • Maintain detailed records of interactions and outcomes to support data-driven decision-making and continuous improvement.

• Pipeline Development & Nurturing

  • Build and manage a dynamic pipeline by consistently following up with prospects and re-engaging dormant leads.

  • Develop long-term relationships with potential clients through value-driven communication and timely follow-ups.

  • Use insights from previous interactions to personalize outreach and increase engagement.

• Cross-Functional Collaboration

  • Partner closely with sales teams to ensure seamless lead handoff and alignment on messaging, timing, and client expectations.

  • Participate in regular syncs with sales leadership to share feedback, refine qualification criteria, and optimize outreach strategies.

  • Act as a bridge between marketing and sales, providing feedback on campaign effectiveness and lead quality.

• Continuous Learning & Adaptation

  • Stay up to date on JCI’s evolving product and service offerings, especially within the security portfolio, to confidently speak to their value.

  • Embrace ongoing training and development opportunities to sharpen sales techniques and deepen product knowledge.

  • Adapt quickly to changes in market dynamics, customer behavior, and internal processes to maintain effectiveness.

What we look for

Required

• 0-2 years of Inside Sales, telemarketing, or customer interaction experience.

• Customer-focused with a passion for delivering high-quality client experience.

• Strong communicator and active listener with a consultative approach.

• Team-oriented and able to build effective working relationships.

• Organized and able to prioritize tasks and execute as needed.

Preferred

• 2-4 years of Inside Sales, telemarketing, or customer interaction experience.

• Track record of over-achieving goals. Demonstrated ability to influence account decision makers at key levels.

• Strong phone presence and experience dialing a high volume of calls (45-60 avg.) per day.

HIRING HOURLY RANGE : $ 18.26 - 24.51 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at

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