Will Call Counter Associate

Ferguson
Naperville, IL

Ferguson is seeking the right individual to fill an immediate need for a Will Call Counter Associate.

The PERKS of working for Ferguson:

Competitive compensation

Hourly bonus potential

Benefits (Medical, Dental, Vision, Disability, Life Insurance, Wellness Programs, etc.)

401(K) Retirement Savings Plan with company match

Paid time off (vacation, sick, personal, holiday, and parental leave)

Employee Assistance Programs

Associate discounts

Community involvement opportunities

Opportunities for growth and advancement both professionally and financially

Schedule: Monday through Friday 7am - 4pm with occasional Saturdays. Opportunities for overtime are available.

Responsibilities:

  • Provides advice to customers regarding the best products to fit their needs

  • Processing orders via order management system

  • Operate cash registers and follow established cash handling procedures

  • Prepare and stage orders for customer pick up

  • Maintain store appearance and merchandising standards as advised

  • Ensure that merchandise is restocked and placed in their respective areas

  • Maintain a safe working environment including PPE (Personal Protective Equipment)

  • Will be working 1/2 time in the warehouse pulling and preparing customer orders

  • Build, wrap, sort and transport pallets and packages

  • May be responsible for providing driver duties and responsibilities

Qualifications:

  • 1-3 years customer service and warehouse experience required

  • Basic knowledge of HVAC services and products is preferred

  • Must be at least 18 years of age

  • Follow all DOT standards and regulations

  • Possession of a DOT Medical Card or the ability to acquire a DOT Medical Card

  • Must possess a valid state issued driver license

  • General computer skills, including knowledge of Microsoft Office applications required

  • Ability to lift, load, and deliver merchandise up to 50lb regulary and up to 75lbs occassioally

  • Experience using material handling equipment such as hand trucks, dollies, and forklifts is preferred

  • General math skills to allow for cash accounting

  • Excellent decision making and communication skills

  • An ability to learn is a must have!

*Pre-employment drug and background screening required*

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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$15.00 - $27.93

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Posted 2026-01-23

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