Program Operations Specialist, Security Operations

Program Operations Specialist, Security Operations

Job ID

Posted

Service line

PJM Segment

Role type

Full-time

Areas of Interest

Construction, Data Centers

Location(s)

Remote - US - Remote - US - United States of America

About the Role:

We are seeking a detail-oriented Program Operations Specialist to support the operational backbone of our hyperscale data center clients. This role is designed for a data-driven professional who excels at financial tracking, asset inventory management, and maintaining rigorous process standards. The successful candidate will act as the custodian of operational data, ensuring that budgets, site checklists, and asset directories are accurate and up-to-date.

What You'll Do

• Monitor and track expenditures against approved budgets, ensuring leadership has real-time visibility into spend.

• Process Purchase Orders (POs), reconcile invoices, and resolve administrative blockers in the payment process.

• Maintain and reconcile the Global Services tool and asset inventory lists. Ensure 100% data accuracy regarding licenses, ownership, and deployment status.

• Coordinate the administrative ticketing process for provisioning and de-provisioning access to security tools and data repositories following strict SOPs.

• Manage the "New Site Verification" queue; ensure all operational readiness (OA) assessment bugs are tracked, updated, and routed to the correct resolver groups.

• Create and update directories for new assets, ensuring contact information is current.

• Create and maintain Incident Reporting logs for new site launches or deviations.

• Execute administrative checklists for deviations and monthly business reviews, ensuring no step is missed in the deployment process.

• Aggregate, cleanse, and format data for Key Performance Indicators (KPIs) and Monthly Business Reviews (MBR).

• Monitor operational queues, assign tickets to appropriate Subject Matter Experts (SMEs) based on defined logic, and track items to closure.

• Perform daily updates on project trackers (Asana/Sheets), ensuring that status fields reflect the latest reality provided by the technical teams.

• Develop and update presentation decks and project reference materials for project kick-offs, status updates, and leadership reviews; update any and all business review decks to capture monthly metrics.

• Coordinate with a global fleet of Security Managers (SMs) by notifying them of upcoming deadlines and key required actions for ongoing projects.

What You'll Need

• Bachelor's Degree preferred with 5-8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. LEED AP, PMP or CMM preferred.

• 2+ years of experience in operations support, project coordination, or financial administration.

• Experience with ticketing systems, bug tracking tools, or asset management databases.

• Proven ability to follow complex Standard Operating Procedures (SOPs) with high attention to detail.

• Demonstrated understanding of data confidentiality, handling of sensitive information, and adherence to security access control policies (e.g., Least Privilege)

• Ability to exercise judgment based on the analysis of multiple sources of information.

• Willingness to take a new perspective on existing solutions.

• In-depth knowledge of Google Suite products. Comfortable with pivot tables, VLOOKUP's, and managing large datasets without errors.

• Organizational skills with an advanced inquisitive mindset.

• Sophisticated math skills. Ability to calculate mildly complex figures such as percentages, fractions, and other financial-related calculations

Disclaimer:

Please be advised that effective January 1, 2025, CBRE Project Management and Turner &Townsend were consolidated into a single global business entity. As a candidate applying for a position, you should be aware that while your initial employment may be with Tuner & Townsend PJM US LLC, you will subsequently transfer directly to Turner & Townsend at a date to be determined.

Turner & Townsend carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for this position is $115,000 annually and the maximum salary for this position is $130,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on Turner & Townsend's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)