Customer Experience Agent

Job Title: Customer Experience Agent

Location: Palatine, IL

Industry: Delivery / Transportation

Pay: $20 - $22 / Hour (based on experience)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client

Our client is a global logistics company experiencing rapid growth and preparing for its busiest season. They pride themselves on high standards, excellent training, and a collaborative culture where top performers thrive.

Job Description

We are seeking Customer Experience Agents to support the delivery team during peak season. This is a contract role through January (with possible extension into February). You’ll be the first point of contact for customers and partners, handling phone calls, emails, and live chats regarding deliveries, shipments, and scheduling. This role requires excellent communication skills, the ability to multitask under pressure, and a customer-first mindset.

Key Responsibilities

• Handle inbound phone calls, emails, and chats from customers and partners regarding shipments, deliveries, and claims.
• Monitor and update scheduling information in internal systems.
• Resolve delivery and shipment issues quickly and professionally.
• Provide courteous and professional communication with internal teams, vendors, and customers.
• Manage a high volume of inquiries daily (calls, chats, tickets).
• Maintain accuracy, efficiency, and a strong customer service focus in a fast-paced environment.

Qualifications

• Experience: 1+ year of customer service or call center experience (exceptional retail/restaurant experience considered).
• Education: High school diploma required.
• Technical Skills: Proficient in Microsoft Outlook and Excel. Experience with databases, ticketing systems, or call systems a plus.
• Soft Skills: Strong phone presence, excellent communication, ability to multitask, remain calm under pressure, and handle high call volume. Must be adaptable, team-oriented, and able to take feedback constructively.

Perks

• Brand-new, state-of-the-art facility with modern workspaces.
• Break and Play Zone: featuring ping pong, shuffleboard, pool, and more.
• Onsite amenities including kitchens, snack kiosk, coffee stations, and vending options.
• Supportive managers, structured training, and a strong culture of promotion from within.
• Opportunity to grow into other departments after contract completion.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

#Admin2