Senior Associate Accessibility Policy & Procedures Specialist

Job Description

JPMorgan Chase has undertaken a digital transformation, which builds on the success of our current digital offerings. We are investing in innovative ways to attract customers as well as deepen customer engagement, satisfaction, and profitability through the use of digital channels. The Digital Accessibility team is at the heart of driving transformation in the Digital space, leading the firm toward a innovative digital experience for ALL of our customers by first achieving standards and regulatory conformance and then adding innovative, accessible features & services.

As a Senior Associate Accessibility Policy & Procedure Specialist in the Digital Accessibility Team, you will play a pivotal role in shaping, implementing, and managing digital accessibility policy across the organization. You will be responsible for leading a program governance team dedicated to ensuring compliance with accessibility standards, driving continuous improvement, and promoting an inclusive environment for all employees and customers. The role requires policy management expertise and a deep understanding of accessibility best practices.

Job responsibilities 

• Lead the creation, review, and implementation of new accessibility policy and procedures.
• Ensure policy align with legal requirements, industry standards, and organizational goals.
• Serve as the primary point of contact for accessibility policy and procedures inquiries and guidance.
• Manage existing accessibility program governance team.
• Assist in the process to stand up other cross-functional accessibility program governance teams.
• Define team structure, roles, and responsibilities to support program objectives.
• Develop and maintain governance frameworks, reporting mechanisms, and escalation processes.
• Monitor compliance with accessibility policies and relevant standards (e.g., WCAG).
• Identify and mitigate risks related to accessibility across products, services, and internal processes.
• Coordinate internal assessments to evaluate program effectiveness. Track industry trends, emerging technologies, and regulatory changes in accessibility.
• Recommend and implement improvements to policies, processes, and governance structures.

Required qualifications, capabilities, and skills

• 3+ years of experience in accessibility, compliance, policy management, or program governance.
• Good knowledge of accessibility standards (e.g., WCAG, ADA) and best practices.
• Proven experience managing complex programs.
• Excellent communication, organizational, and stakeholder management skills.
• Ability to analyze data, assess risks, and develop actionable solutions.

Preferred qualifications, capabilities, and skills

• Certification in accessibility (e.g., CPACC, WAS) is a plus.
• Bachelor’s degree in Business, Human Resources, Public Policy, or related field (Master’s preferred).

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.