Call Center Representatives
Member Care Specialist – Customer First, Community Focused
Do you love solving problems and helping people? We’re looking for Member Care Specialists to join a team that puts community and customer care at the heart of everything they do. Based onsite in Chicago or Bannockburn, this temp-to-hire opportunity is perfect for someone who thrives in a fast-paced, team-driven environment.
Schedule : 8:30AM–6PM Monday – FridayType: TTH
Compensation :$18-$20/HR
Benefits: Health, Dental, Vision offered
Member Care Specialist Responsibilities:
Be the first point of contact for members, handling 80–100 inbound calls daily
Support digital banking, checking/savings accounts, loans, and more
Manage multiple screens and systems to resolve issues on the spot
Pitch in during busy periods by assisting with overflow calls and tickets
Deliver consistent, high-quality service with professionalism and patience
Member Care Specialist Requirements:
At least 1 year of experience in a call center or financial setting
Strong ability to problem-solve under pressure while maintaining professionalism
Knowledge of digital banking systems and financial services is a plus
Ability to multitask while engaging with members in real time
Schedule flexibility: Monday–Friday + Saturday rotation
This role comes with structured training, supportive leadership, and the chance to turn a job into a career. If you’re ready to be part of a mission-driven team where your work makes an impact, apply today!
Jessica McCourt | Senior Project ManagerLaSalle Network
LNOSHR
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