Claims analyst - management
We are looking for a Complex Claims Analyst - Management Liability (m/f/d), based in our Chicago office.
Your Team You will be working with a small but diverse team of claims professionals of various experience levels and backgrounds, in a collegial and supportive atmosphere that values individual strengths and encourages professional development and participation in industry leadership. The Impact You Will Have The Complex Claims Analyst, will proactively investigate, evaluate, and negotiate resolution of assigned primary and excess Public D&O and Private D&O claims, in accordance with established best practices and assure claims are handled within granted autonomy limits. The Complex Claims Analyst will also develop and maintain relationships with customers and brokers as well as internal business partners. Some Of Your Specific Responsibilities Could Include- Investigation and Reserving of Claims - Investigate claims that involve complex liability issues on primary and excess D&O claims.
- Evaluating and addressing coverage issues and determine appropriate reserving levels; and select and direct independent external service providers (e.g. Lawyers, Independent Adjusters, Experts).
- Settlement – Negotiate and resolve complex D&O claims ensuring cost effective, service orientated solutions; and ensure claims are settled in accordance with settlement guidelines.
- Ensuring claims are settled in accordance with settlement guidelines.
- Referrals and Compliance - Ensuring all claims handled within authority limits, and in line with AzC Claims complex procedures and guidelines.
- Referring cases outside of authority level, preparing referral documentation and materials as appropriate; and
- Supporting the establishment of claims management procedures on new business accounts in association with clients, brokers and loss adjusters.
- Market Management - Proactively supporting acquisition of new business and retention of existing business.
- Proactively liaising with underwriters on market management initiatives and attending industry functions.
- Relationship Management - Positively representing AzC externally to the market and developing and maintaining relationships with brokers and clients, as well as other relevant stakeholders (e.g. third party adjusters);
- Proactively drive involvement of functional areas in Claims handling process, e.g. Underwriting, Operations.
- Effectively reporting and presenting complex and contentious loss and claims information internally and externally.
- Claims Processing & Administration - Inputting and maintaining accurate claims records for designated accounts, within appropriate AzC Claims administration systems.
- Manage timely production of management information reports (e.g. monthly major claims movements) and proactively identify loss trends.
- 5 - 7 years’ experience and a proven track record in handling Liability claims involving complex coverage and damage issues
- Product and Coverages: Detailed understanding of D&O claims products, wordings, terms and conditions and coverages
- Demonstrate established relationships with brokers at peer group level and well established within local market.
- Have an expert understanding of Liability products and portfolio, with expert understanding of coverage and application in the adjustment process.
- In-depth understanding of regional / local Liability insurance markets and competitor landscape
- Detailed understanding of legal and regulatory framework
- Experience working in a complex, global matrix organization.
- Bachelor’s degree in a relevant discipline
- AI skills - The ability to utilize AI tools to support day-to-day tasks, improve efficiency, and contribute to data-driven decision-making is valuable.
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