Relationship Banker - Champaign, IL
- Serves as the primary point of contact for clients, delivering exceptional customer service in every interaction.
- Accurately and efficiently process deposits, withdrawals, payments, and other financial transactions.
- Assist customers with servicing their relationships, from transactions to complex service needs.
- Builds and strengthens client relationships by actively understanding their needs through targeted questioning and market profiling to identify suitable deposit, credit, and investment options to support their financial goals.
- Educate clients on bank products and services.
- Develop strong partnerships with Ag Services, Financial Advisors, Mortgage Advisors, and Commercial and Treasury Management colleagues to focus on deepening the relationship of current clients and addressing financial needs.
- Effectively manage and maintain internal partnerships, recognize cross-referencing potential, and make quality referrals to the proper team.
- Serve as the primary new account liaison for the banking center.
- Communicate effectively with clients and colleagues through both written and verbal communication.
- Engage in conversation to understand issues of varying complexity and take ownership of the resolution.
- Become involved within the community through specific organizations and special events.
- Demonstrate compliance with all bank regulations that apply to your position and keep up to date on regulation changes.
- Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations that apply to your position.
- High School Diploma or GED equivalent
- Excellent customer service and communications skills, including oral and written skills
- Previous banking a plus
- Outgoing and enthusiastic personality
- Ability to handle money comfortably
- Accuracy and attention to detail
- Ability to multi-task
- Good listening and problem-solving skills
- Confidentiality, high degree of integrity
- Willingness to be cross-trained and to accept ongoing projects as necessary
- Proficient in Window-based programs
- Bending, lifting up to 25lbs, standing
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