Senior Implementation Manager (Full - time Contract) New Chicago, IL

Senior Implementation Manager (Full-time Contract)

Chicago, IL

Join us on our mission to make a better world of work.

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work.

NOTE: This is a contract role till October 2026.

Responsibilities

• Drive time‑to‑first‑value for enterprise customers by owning end‑to‑end delivery of complex implementations (e.g., multi‑product launches, data integrations, SSO/SCIM), ensuring on‑time delivery within the activation window, in‑scope, and aligned to agreed outcomes and controls.
• Translate customer objectives and workflows into scalable configuration, data design, and survey/program setup that align with HR systems, processes, and governance requirements.
• Lead project planning and execution: define milestones, roles, risks, and dependencies; run status cadences; and keep stakeholders aligned to the Success Plan and timeline.
• Proactively identify and resolve implementation issues and escalations in partnership with cross‑functional experts (e.g., Support, PS, Trainers, Product), maintaining clear, timely communication to customers and internal stakeholders.
• Coordinate change management and enablement touchpoints with Customer Trainers and People Scientists; ensure admins and project teams are trained and confident for launch.
• Partner with the Customer Success Manager to create a smooth handoff to post‑implementation, including documentation of decisions, configuration, and next‑step recommendations.
• Represent the Voice of the Customer: capture and synthesize insights from implementations to inform product improvements and internal process enhancements.
• Contribute to continuous improvement: refine playbooks, templates, checklists, and delivery standards; pilot and roll out ways to accelerate activation and adoption.
• Elevate the team: share best practices, mentor peers, and model senior‑level communication, judgment, and ownership on complex, multi‑stakeholder projects.

Qualifications

• Proven track record of successfully managing and implementing projects, preferably in a customer‑facing role.
• Ideally 2‑4 years of experience implementing SaaS products with customers.
• Experience with project management, customer success, or a related field.
• Excellent communication and interpersonal skills to interact effectively with clients and internal teams.
• Problem‑solving abilities and a proactive approach to identifying and addressing potential issues.
• Ability to clearly articulate technical topics to a non‑technical audience.

Nice to haves

• Experience implementing HR tech, people analytics, or adjacent employee experience platforms.
• Exposure to enterprise‑scale programs (multiple products, complex data/integrations, global rollouts).
• Certifications or training in project/change management (e.g., PMP, Prince2, Prosci).

How we measure success

• On‑time activations and adherence to scope and quality standards.
• Time‑to‑first‑value and early adoption of key features aligned to the customer’s Success Plan.
• Implementation CSAT/feedback and low‑escalation, low‑rework.
• Quality of documentation and readiness of the post‑implementation handoff to the CSM.
• Contribution to team improvements (playbooks, templates, automation, repeatable best practices).

Compensation & Benefits

Base Salary Range (US)

$125,000 – $140,000 USD

Benefits include: employee share options, coaching & budget programs, mental wellbeing resources, monthly camper allowance, team building budgets, quarterly wellbeing pauses, extended year‑end breaks, parental leave, social impact days, MacBook & home‑office budget, and medical insurance (US & UK only).

EEO Statement

Culture Amp is an equal opportunity employer and encourages applicants from all backgrounds. We are committed to diversity, equity, inclusion, and anti‑racism.