AS400 Synon Application support Engineer

Must Have Technical/Functional Skills

• Strong hands-on experience in:

o COBOL, RPG (RPG III / RPG IV), CLLE

o DB2/400 (DB2400)

o SQL Programming

o SYNON / CA 2E

o Query/400

• Deep knowledge of AS400 (IBM iSeries) architecture and environment

• Experience in application maintenance and production support

• Strong understanding of:

o Job scheduling, batch processing, job queues

o Spool files, debugging, system logs.

• Experience with Change Management tools (preferred: ALDON)

• Good knowledge of FTP processes and protocols for file transfer

• Strong debugging and performance tuning capabilities in legacy systems

• Preferred Skills

o Experience working in RxClaim / PBM (Pharmacy Benefit Management) domain.

o Familiarity with healthcare systems and claims processing

o Exposure to incident/problem management tools (ServiceNow, Remedy, etc.)

o Knowledge of modernization approaches (Mainframe/AS400 to Cloud) is a plus.

Roles & Responsibilities

AS400 Synon with Production Support experience

• Provide L2/L3 production support for AS400-based applications.

• Perform incident analysis, root cause identification, and resolution.

• Work on bug fixes, minor enhancements, and code deployments

• Monitor batch jobs, interfaces, and system performance.

• Support data corrections and production issue troubleshooting.

• Collaborate with cross-functional teams (business, QA, DevOps)

• Ensure adherence to change management and release processes.

• Handle on-call support and critical production issues

• Maintain documentation, knowledge base, and support runbooks.

• Participate in continuous improvement and system stability initiatives