HCP CRM campaign operations project manager

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## Job Description
Our pharma client is seeking a Digital Project Manager to join their
team for a 1 year freelance assignment, offering 40 hours/week. This is
a hybrid role (3 days/week in office) in Mettawa, IL.
In order to be considered for the Digital Project Manager position,
you must have:
1. 3+ years agency experience as a Project Manager or similar title
2. Pharma experience (familiarity with Med/Reg process & systems; Veeva
Promomats)
3. CRM and email background in an agency environment
4. Account/Client Management (communication/presentation skills)
5. Salesforce and Marketo experience preferred - needs CRM knowledge
6. Background in SmartSheet or Asana
7. Excellent knowledge of Microsoft Office Software: Word, Excel,
PowerPoint, and Outlook
Summary : The HCP CRM Campaign Operations Project Manager is part of
the Digital Lab and will be responsible for the day-to-day management,
oversight and optimization of our Healthcare Professional (HCP) 1:1
marketing programs reporting to the Associate Director, Campaign
Operations.
Responsibilities include:
- Responsible for day-to-day management and oversight of medium-high
complex brand CRM engagements including developing project plans,
creating status reports, conducting weekly status meetings, following up
/ communicating with all stakeholders to ensure on-time, flawless
execution of brand CRM programs.
- Learn the business for the respective therapeutic areas/brands
- Effectively work with multiple departments and agencies throughout
project development and implementation to keep projects on time and
ensure all requirements are met.
- Proactively manage workload and continuously look for ways to improve
brand campaigns to meet brands' objectives and goals by reviewing
campaign performance, identifying optimization opportunities, and
communicating them to the marketing team.
- Develop and maintain project documents, timelines, proofing checklists
and status reports. Possess minute-by-minute knowledge of all work in
progress, identify risks and ways to mitigate issues.
- Partner with cross functional / agency teams to create processes to
capture requirements, gain approvals, document metadata, and verify data
elements needed to execute campaigns.
- Document change requests, notify the team, and understand timeline
implications. Seek standardization, automation, and process improvement
wherever possible to deliver on vision for the team of faster, better,
cheaper year over year.
- Prepare quarterly campaign audits and campaign performance SLAs and
review with Associate Director
- Identify any issues or concerns, the team has with cross functional
and agency partners. Identify issues, identify root cause, and recommend
corrective action where necessary
- Monitors campaign performance and proactively provide recommendations
to drive an increase in engagement.
- Participate in the planning process with brands, internal cross
functional teams, and their respective agency partners. Maintain
check-ins with each team to track actual campaign activity and manage
resources accordingly.
- Prepares well-organized, clear, and concise communications and sets
clear expectations. Creates quarterly business reviews with brand and
omnichannel leaders
In this position, you may have access to client or customer systems,
confidential and/or proprietary information or data, including medical
data. This position is onsite and requires you to work closely with
other individuals in a collaborative team environment. Additionally,
drug products may be present in the workplace.
Benefits
Creative Circle's Freelance Employee benefits package includes
eligibility for Minimum Essential Coverage (MEC) medical plan,
dental/vis ion/term life package, discount prescription program, critical
illness, accident, tele-behavioral health, and 401(k) plan. Sick leave
is provided to Candidates whose assignment[work
location]("_blank"
rel="noopener"}is in a state or city subject to sick leave laws. A
Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and
paid holiday eligibility are based on length and dates of service.

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