Promotions Manager

: About ampliFI Loyalty Solutions ampliFI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For almost two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. Here at ampliFI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do. Our core values are Integrity, Curiosity, and Advocacy for our clients. We are looking for a Promotions Manager to join our team. Summary The Promotions Manager is a member of the Client Delivery team in the Operations organization, which also includes the Product, Business Operations and Relationship Management teams. The Promotions Manager is responsible for promotions for new clients as well as managing new promotions and changes to promotions for existing clients from end-to-end. They manage discovery, understand best practices, coordinate internal efforts, act as the subject-matter expert and configure the scoring engine in support of all promotions. They also provide feedback and coordinate with the Product team to drive product innovations and manage any scoring engine enhancement projects. Position Essential Functions

• Manage client promotions projects, meeting all required deadlines
• Proactive and regular outreach throughout the project phases to internal and external clients
• Client, Product, and Technology Project Management as needed
• Product, Sales, Technology, Operations and Relationship Management liaison as necessary
• Responsible for the overall client satisfaction of assigned projects and clients
• Monitor project delivery to identify areas for improvement and development of actions plans and process documentation
• Manage the project plan and ensure client and internal resources are adhering to the project tasks and timelines as established for each project
• Act as subject-matter expert for internal and external clients

Competencies

• Client consultation and relationship management, at all levels of an organization
• Project management discipline
• Customer service experience
• Organizational skills and strict adherence to detail
• Effective written and verbal communication and presentation skills
• Creative, flexible, and innovative collaborator and individual contributor
• Planning and scheduling skills, ability to manage multiple priorities
• Problem resolution and critical thinking

Preferred Experience

• Card payments and / or credit card issuing
• Rewards and loyalty including promotions and campaigns
• Ability to represent technical functionality to non-technical andor business resources.
• Shown success in effectively driving delivery
• Jira/Confluence experience
• Salesforce/CRM experience
• Leadership and coaching experience

Required Education and Experience

• Bachelor's degree or equivalent in relevant work experience

• Minimum 5 years project management or product development, preferable within loyalty, credit cards/payments
• Minimum 3 years relationship management or client-facing support within the financial services industry
• Minimum 2 year leading a team or corporate initiatives

Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Occasional light lifting is required.

Travel

• Occasional out-of-area and overnight travel may be expected and could be up to 25%.

Other Duties Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. ampliFI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are the better our company will be.