Director of Client Solutions

Job Description

Job Description

Position Title: Director of Client Solutions
Reports to: Chief Executive Officer (CEO)
Location: Chicago, IL/Hybrid
Type: Full-Time, Exempt
Position Overview
The Director of Client Solutions (DOCS) grows both revenue and client relationships by leading the design phase of high-impact events. This role combines strategic thinking with hands-on client engagement to design meetings, conferences, incentive trips, and special events that achieve clear business results underpinned by targeted behavioral change. The DOCS also identifies opportunities to expand existing client partnerships, secures new business, and boosts overall agency revenue. Collaborating closely with internal teams, senior leaders, and clients, the DOCS ensures events align seamlessly with organizational goals and support the agency's continued growth.

• Identify, pursue, and secure new business opportunities to drive revenue growth.
• Develop strategic sales approaches and outreach initiatives to attract high-value clients.
• Build long-term client relationships and proactively identify upselling and cross-selling opportunities.
• Lead the creation and presentation of compelling proposals that align with client goals and agency capabilities.
• Collaborate with the CEO and Sr. Director of Operations to refine pricing strategies, service offerings, and financial models.

• Track sales pipeline, forecast revenue, and report progress to leadership.
• Ensure sales and revenue goals are met or exceeded through proactive business development efforts.

• Serve as the strategic point of contact for clients, managing relationships and ensuring client satisfaction.
• Lead discovery and strategy sessions with clients to define event objectives, desired behavioral outcomes, and success metrics.
• Develop proposals and work within event design frameworks that ensure alignment with client goals and agency capabilities.
• Manage contract negotiations, pricing strategy, and scope development in collaboration with the Sr. Director of Operations and Sr. Director of Meetings & Incentives.
• Provide ongoing strategic counsel to clients, identifying opportunities for growth and long-term partnerships.

• Oversee the execution of Strategic Design Sessions using the Event Design Canvas (EDC) model, to ensure event concepts align with strategic objectives.
• Define key stakeholder engagement strategies, incorporating behavioral science, sensory design, and experiential methodologies.
• Collaborate with internal teams to translate strategic vision into actionable event plans.
• Ensure that all event concepts integrate ROI-driven frameworks to deliver measurable client value.

• Work alongside the Sr. Director of Meetings & Incentives (Sr. Dir. M&I) to maintain quality assurance and executional consistency.
• Lead internal strategic planning meetings, ensuring cross-functional alignment on client projects.
• Contribute to the development of agency methodologies and best practices for strategic event management.

• Lead post-event debriefs with clients and planners to assess outcomes against initial objectives.
• Analyze post-event success metrics and provide strategic recommendations for continuous improvement.

• Work with the Sr. Dir. M&I to ensure all deliverables meet agency quality standards.

• Develop insights and reports that inform future client strategies and agency-wide improvements.
• Monitor event profitability and identify opportunities to optimize resource allocation.

• 8+ years of experience in event strategy, experiential marketing, client management, or a related field.
• Proven ability to develop strategic event concepts that drive behavioral change and business results.
• Strong track record in sales, revenue generation, and business development within the events or experiential marketing industry.
• Demonstrated ability to cultivate and maintain high-value client relationships.
• Expertise in event design methodologies, including Design Thinking, the Event Design Canvas (EDC) and experience design frameworks.
• Experience in financial planning, pricing strategy, and contract negotiations.
• Ability to synthesize data into strategic insights and actionable recommendations.
• Exceptional leadership, communication, and problem-solving skills.
• Proficiency in project management tools (Asana, Zoho CRM, or similar platforms).

• Sales performance, new business development, and revenue growth.
• Client satisfaction and retention rates.
• Event performance against behavioral change and business impact goals.
• Profitability and financial efficiency of event engagements.
• Internal team alignment and process efficiency in executing event strategies.
• Growth and development of client accounts through strategic recommendations.

• Be part of a high-performing agency redefining experiential events through strategic design and business growth.
• Work with industry-leading clients on mission-critical events that drive real change.
• Enjoy a dynamic, collaborative work environment that values creativity, innovation, and impact.

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