Technical Service Representative

Technical Service Representative – Electrically Skilled | Office-Based

Are you a hands-on problem solver with strong electrical troubleshooting skills and a knack for guiding others through technical issues over the phone? We’re partnering with a growing manufacturer that’s ramping up its technical service team due to an exciting period of growth and new product offerings. If you're passionate about electrical systems, customer service, and fast-paced environments, this might be your next career move.

About the Role:

As a Technical Service Representative , you'll be the first line of support for customers calling in to troubleshoot commercial electrical equipment. You'll be fielding calls and emails from a wide range of end users — from restaurant managers to national coffee shop chains — walking them through repairs and maintenance in a clear, patient, and professional manner.

This is a full-time, office-based role (roughly 8am–5pm), where you’ll spend your time diagnosing issues, guiding resolutions, entering notes into Excel and ERP systems, and keeping service documentation accurate and organized.

What You’ll Do:

• Handle service inquiries via phone and email, helping end users and technicians troubleshoot equipment

• Interpret electrical schematics and guide others through repairs remotely

• Log service information accurately in ERP and Excel-based systems

• Communicate effectively and clearly with users of varying technical skill levels

• Participate in hands-on training on the production floor to understand the equipment inside-out

• Maintain a calm, solutions-focused attitude with upset or frustrated customers

• Balance urgency and accuracy — on busy days, the team fields up to 80 service calls

What We’re Looking For:

Must-Haves:

• 3-5+ years of experience troubleshooting commercial or industrial electrical equipment (open to 1+ year with relevant associate degree)

• Solid understanding of 120V, 240V, and 480V systems, single-phase and 3-phase connections

• Ability to use multimeters and read/interpret electrical schematics

• Mechanically inclined with experience around industrial equipment

• Strong communication skills — must be able to speak clearly and confidently over the phone

• Basic computer proficiency and comfort working with spreadsheets (Excel)

Nice-to-Haves:

• Experience working with equipment that involves water (e.g., beverage equipment, coffee machines, dishwashers)

• Familiarity with ERP/MRP systems (Microsoft Dynamics GP is a plus)

• Prior phone/email troubleshooting experience

• Experience in high-volume environments or customer-facing technical roles

• Associate degree in Mechatronics, Industrial Technology, or Electrical Engineering

Ideal Backgrounds:

• Field Service Technicians from industrial, HVAC, or commercial kitchen equipment backgrounds

• Electro-mechanical techs who rebuild and maintain machines

• Dock/controls techs with strong panel and electrical system knowledge

• Graduates with a hands-on technical degree and some relevant experience

You should be proficient in:

• Customer Service
• Commercial Electrical Expertise