Pre Service Supervisor - ACH Pediatrics
- Supervises the day-to-day operational and personnel activities of the pre-service department to ensure exemplary customer service and an optimal patient centered experience.
- Acts as a liaison to clinician and staff clients related to questions about day-to-day operations. Resolves complex escalated client concerns and disputes. Ensures patient complaints/issues are appropriately addressed and service recovery is applied when appropriate.
- Reviews activity reports and works with staff to ensure that performance gaps are identified, and continuous improvement efforts are made. Provides ongoing education to staff as new data or pre-service applications are initiated.
- Develops and implements process improvements and effectively manages change to ensure departmental objectives are met. Assists in the development and maintenance of pre-service productivity and management reporting tools. Monitors queues and tracks phone data, evaluating service levels according to established metrics.
- Works closely with clinical and business office leadership to maintain high quality, consistent standards
- Participates in data review efforts to identify gaps and maximize the pre-service department processes, applications, cost-savings and revenue-producing capabilities.
- Collaborates with workforce and operations analysts to problem-solve and respond to system operation and data reporting issues, involving leadership when appropriate.
- Tracks staff attendance, paid time off and unplanned time off.
- Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
- Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.
- None Required.
- Bachelor's Degree (or equivalent knowledge) in Business Management or related field.
- Typically requires 3 years of experience in health care experience and/or related industry experience.
- Proven ability to effectively network and problem solve for internal and external customers.
- Previous health care or pre-service experience.
- Solid understanding of the health care industry and pre-service applications.
- Demonstrated effective interpersonal, organizational and decision-making skills.
- Must have a strong customer service orientation and a creative, positive, sales-oriented approach.
- Team player, facilitator and risk-taker.
- Advanced computer skills and knowledge.
- Must be available to work a varied work schedule to accommodate the needs of the department and hours of operation.
- Position requires travel. May be exposed to road and weather hazards.
- Exposed to a normal office environment.
- Operates all equipment necessary to perform the job.
Recommended Jobs
Occupational Therapist / OT - Full-time
Occupational Therapist / OT - Full-time Energy IL / Illinois Continuum Therapy Partners, LLC currently has a full-time opportunity for an Occupational Therapist / OT at Helia Healthcare of Ene…
Lab Assistant
Overview Department: Clinical Lab Schedule: 9am-5:30pm. Rotating holidays and weekends Facility: Resurrection Medical Center Location: 7435 W Talcott Ave, Chicago, IL 60631 Respon…
IHR Registered Nurse - Delnor Surgical unit As Needed Nights
Job Description Job Description Company Description At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is…
Nuc Med Tech Contract
Job Description Job Description Must be a Certified Nuclear Medicine Technologist (CNMT) via NMTCB or hold Nuclear Medicine certification ARRT(N) and have a minimium of 1+ years Nuclear Medicine …
Project Manager (Exhibits & Trade Shows)
Job Description Job Description Impact XM creates unforgettable experiences for live and virtual events, blending creativity and strategy with flawless execution. We’re growing our Addison team a…
Clinical Laboratory Scientist or Medical Laboratory Technician
TOP HOSPITAL IN ILLINOIS IN NEED OF MEDICAL TECHNOLOGIST TO JOIN LABORATORY TEAM located about an hour from Rockford, Il Full time position Mon-Fri with alternating weekends Competitive pay Strong …
Director, Ceilings Financial Planning & Analysis (FP&A) (Chicago)
Job DescriptionJob Description POSITION OVERVIEW Reporting to the Head of Financial Planning & Analysis (FP&A), this position is a key strategic business partner to the President of the US Ceilin…
HVAC Manager
Duane Blanton Plumbing, Sewer, Heating & Cooling is seeking a skilled and experienced Residential HVAC Manager to expand our team and lead our residential HVAC operations to new heights. Position …
Retail Sales Associate
Job Description Job Description As a Retail Sales Associate at European Wax Center, you will use your expertise to ensure every moment is an opportunity for confidence! We seek a special person w…
HVAC Residential Service Technician
Immediate Positions Potential to earn over $130,000 annually! Come and join the American Standard 2013 “Dealer Of The Year”and be a part of ChicagoLand/NW Indiana premier heating and a/c contractor.…