Field Service Engineer

Job description:

FIELD SERVICE ENGINEER / TECHNICIANS

Dallas, TX AND Chicago, IL

Our client is currently seeking (2) Field Service Engineering Technicians for
the Dallas, TX and Chicago, IL areas who are responsible for installing,
maintaining and repairing a wide range of print manufacturing equipment.
Although remote in nature, this role requires significant regional
travel, a high degree of independence, and customer service excellence.
Additionally, the Field Service Engineer is expected to obtain and
maintain relevant certifications to ensure expertise in the platforms
and technologies supported, staying abreast of industry advancements.

Position Description / Responsibilities

- Service Existing and New Accounts: Install and maintain print
production equipment, ensuring proper setup and optimal functioning
at customer sites

- Pre Installation Scoping: Scope and, when necessary, conduct
facility pre-installation meetings with customers, and their
contractors, to confirm necessary utility modifications for proper
equipment installation and operation

- Troubleshoot and Repair: Diagnose, repair, and document service
issues with machinery in customer facilities, maintaining detailed
records

- Equipment Demonstration: Inspect, install, familiarize, and
demonstrate equipment to customers, ensuring they are fully trained
and satisfied with the setup

- Customer Support: Analyze customer helpdesk tickets, identify
solutions, suggest improve methods and techniques, and recommend
system improvements to enhance customer satisfaction

- Logistics Coordination: Assist the operations team in coordinating
logistics for equipment and parts delivery to and from vendors and
other locations, ensuring timely and efficient operations.

- Documentation: Complete all required documentation, including
service records, service tickets for billing, warranty records,
expense reports, and purchase records

Qualifications:

Position Requirements

- Mechanical and Schematics Aptitude: High proficiency in mechanical
and schematics understanding and application

- Electronics Aptitude: Moderate proficiency in electronics, necessary
for effective troubleshooting and repair

- Customer Service Skills: Strong customer service skills to maintain
positive relationship. Meticulous atts and ensure customer
satisfaction

- Analytical and Problem-solving Skills Excellent analytical and
problem-solving abilities to diagnose and fix equipment issues
efficiently

- Attention to Detail: Meticulous attention to detail to ensure
high-quality service delivery and accurate documentation

- Communication Skills: Exceptional verbal an written communication
skills to interact effectively with customers and team members

Why is This a Great Opportunity:

Since 1994, our client has been a pioneer in the global digital imaging industry. Headquartered in Sarasota, Florida, they partner with major
brands and manufacturers who need advanced marketing, an integrated and flexible supply chain, and technical sales capabilities.

Great place to work, full benefits, ability to be remote when not at client cites installing and repairing. So regional outreach is fine

Salary Type : Annual Salary

Salary Min : $ 75000

Salary Max : $ 85000

Currency Type : USD

Nigel