Automotive Service Advisor

Job Description

Job Description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off

Service Writer / Service Advisor
Premiere Service & Performance | Plainfield, IL

This Is Not Your Average Repair Shop Position.

Premiere Service & Performance is looking for an ambitious, high-energy Service Writer / Advisor to join our growing team and help us continue building something special.

We are not a boring, cookie-cutter repair shop.
We are a premium automotive service, performance, and customization facility built around passion, enthusiasm, and delivering The Premiere Experience .

From diagnostics and repair to performance upgrades to specialty builds to being a niche Vanderhall service and customization center we are creating a true automotive destination for enthusiasts and customers who expect more.

And were just getting started.

As we continue growing, one of our major focuses is expanding deeper into:

• Custom 12V electronics
  
  
• Audio installations
  
  
• LED / lighting upgrades
  
  
• Vehicle customization & specialty accessory installs
  
  

This is a rare ground-floor / foundation-point opportunity for someone who wants more than just a jobsomeone who wants to grow with a company, help shape processes, and be part of building something exciting from the ground up.

Who Were Looking For

We need someone who:

• Brings energy and enthusiasm every day

• Knows how to connect with customers and build trust
  
  
• Can confidently sell value, not just price
  
  
• Thrives in a fast-paced environment
  
  
• Understands the importance of premium customer service
  
  
• Wants to grow with a company instead of just punching a clock

If youre looking for an easy, slow-paced environment where the phones barely ring and nothing exciting happens this is not that place.

If youre hungry, organized, customer-focused, and passionate about carswe want to talk.

Responsibilities

• Greet customers and deliver a premium first-class experience

• Write repair orders clearly and accurately

• Communicate customer concerns to technicians efficiently

• Build estimates and explain repairs/services confidently

• Upsell maintenance, repairs, upgrades, and recommended services

• Coordinate workflow between customers and technicians

• Answer inbound phone calls, texts, and service inquiries

• Schedule appointments and maintain organized workflow

• Follow up with customers during and after repairs

• Handle invoicing/payment collection

• Help uphold the reputation and standards of The Premiere Experience
  
  

Qualifications

• Automotive service advisor/writer experience preferred

• Strong knowledge of automotive repair terminology

• Sales-minded mentality with strong closing/upselling ability

• Excellent communication and interpersonal skills

• Highly organized and detail-oriented

• Comfortable with Shopmonkey CRM shop software

• Passion for automotive culture is strongly preferred

• Knowledge of performance/custom vehicles is a major plus

What We Offer

• Competitive pay + performance/commission incentives based on KPI's

• Career growth opportunity within a rapidly expanding business

• Chance to help build systems and shape the future of the company

• Modern enthusiast-driven shop environment

• Tight-knit team culture

• Employee discounts

• Opportunity to grow into management/leadership roles as company expands

Ready to Join Us?

If you want to be part of building something bigger than a typical repair shop and help create one of the premier automotive destinations in the area, apply now.

Premiere Service & Performance
16300 S. Lincoln Hwy, Plainfield, IL
779-234-9758