Automotive Service Advisor/Writer

Job Description:

Are you passionate about the automotive industry and customer service? We're seeking an experienced Automotive Service Advisor to join our team. If you have a keen eye for detail, excellent communication skills, and enjoy working in a fast-paced environment, this is the opportunity for you!

As a Service Advisor, you will be the primary point of contact for our customers, assisting them with their vehicle service needs, ensuring a smooth and positive experience from start to finish. Your goal will be to build lasting relationships with customers while facilitating high-quality service for their vehicles.

Applicants for this position must have a production mindset and be able to effectively partner with our flat-rate technicians. You'll be responsible for maximizing shop efficiency and ensuring timely service delivery by collaborating closely with the team. Additionally, we expect candidates to embody a servant leadership mentality and put the needs of our guests first. Our goal is not just to provide service but to create fans, not customers .

Key Responsibilities:

• Greet customers and assist them in understanding their vehicle’s needs
• Perform vehicle inspections and consult with customers on necessary repairs and maintenance
• Provide accurate price estimates and detailed explanations of service recommendations
• Schedule service appointments and follow up on repairs to ensure customer satisfaction
• Liaise between customers and technicians, ensuring clear communication and timely completion of service requests
• Maintain service records, manage parts orders, and handle warranty documentation
• Upsell products and services that are in line with customers’ needs
• Resolve any customer complaints or concerns in a professional and timely manner
• Promote a positive and customer-focused work environment
• Collaborate with flat-rate technicians to ensure efficient workflow and maximize productivity in the service department
• Demonstrate a servant-first mentality, aiming to exceed guest expectations and build lasting relationships

Requirements:

• Previous experience as an Automotive Service Advisor or similar role in the automotive industry
• Strong knowledge of automotive repair and maintenance services
• Excellent customer service and communication skills
• Ability to work in a fast-paced environment while maintaining a high level of professionalism
• Strong problem-solving and organizational skills
• Basic computer skills, including experience with dealership software
• A valid driver’s license and a clean driving record
• ASE Certification preferred, but not required
• A production-focused mindset and experience working with flat-rate technicians
• Servant-first attitude with a focus on creating fans, not customers

Benefits:

• Competitive salary based on experience
• Performance-based incentives and bonuses
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) retirement plan
• Employee discounts on parts and services
• Opportunities for professional growth and training

How to Apply:

Interested candidates are encouraged to apply directly through Indeed or send a resume and cover letter to [email protected] . We look forward to learning how you can contribute to the success of our team!

Job Type: Full-time

Pay: $70,625.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person