Unified Capabilities Specialist

Job Description

Job Description

Overview:

Job Title: Unified Capabilities Specialist

Security Clearance: Top Secret

Location: Scott AFB, IL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required. )

C3EL has a great opportunity for a Unified Capabilities Specialist to support the GSMO program, which provides Sustainment, Maintenance, Problem, and Change Management services to help ensure secure, reliable, and uninterrupted availability of the Department of Defense IP, Transport, and Unified Capabilities (UC) networks. This position will have a focus on Unified Capabilities Video and Voice Services provided to DoD customers globally while supporting DISA's 24/7/365 Network Operations Center.

(This role is considered "Mission Essential" and may require supporting rotating involves shift work, which includes nights and weekends.)

Responsibilities will include, but not be limited to:

• Support and maintain a large, complex, and highly resilient Cisco-based enterprise IP voice and video communications infrastructure.
• Manage, configure, troubleshoot, and assure service supporting all aspects of an enterprise voice, video, and data network. Must be organized, document-oriented, possess skills in diagramming, and understand WAN principles.
• Perform system maintenance, support capacity planning activities, and complete configuration change actions and documentation efforts.
• Provide technical support for the design, implementation, and integration of network changes and sustainment.
• Assist in the planning and performing of analytical research, design development, and other assignments in conformance with design, engineering, and customer specifications.
• Perform various complex software development tasks.
• Evaluate and recommend new technologies to enhance current customer capabilities.
• Ensure efficient delivery of contract capabilities using industry standards and repeatable processes.
• Mitigate risks, control costs, schedule variance, and effectively manage large-scale, integrated projects.
• Perform a variety of analytical tasks which include the hardware and software design and implementation utilizing various facility equipment.
• Work independently to achieve day-to-day tasks with minimal support.
• Troubleshoot remote site registration, signaling, and media problems.
• Validate change requests and ensure accuracy.

• Active, in-Scope US government-issued Top Secret clearance with eligibility for a Single Scope Background Investigation (SSBI)
• U.S. Citizenship
• 5+ years of recent and relevant experience
• Current DoD 8570 IAT Level II certification (Security+ CE or equivalent)
• Experience analyzing VLAN, routing, IP addressing and sub-netting
• Experience troubleshooting and configuring IP networks
• Ability to work in a 24/7 shift work environment

• Technical certifications such as CCNA, CCNP, CISSP, ITIL, etc.
• Experience with VTC Gatekeeper configuration and troubleshooting.
• Experience with DISA Unified Capabilities (UC) and Global Video Services (GVS).
• Advanced knowledge of Cisco, Vidyo, and Polycom VTC equipment and infrastructures.
• Thorough understanding of H.323 IP VTC Vidyo-based platforms and protocols required to support VTC technology.
• Experience with packet sniffer software such as Wireshark or Net Scout to analyze network traffic.
• Experience with one or multiple Cisco, Avaya, or Oracle voice platforms including Cisco Unified Communications Manager (CUCM), Cisco Unity, Cisco Unified Border Element (CUBE), Oracle Session Border Controller (SBC), Avaya AS5300, or Avaya Aura Application Server.
• Remedy Ticketing or GTMS/ITSM experience is a plus.
• Prior military experience or experience working as a contractor in a Government environment is preferred.

• High School Diploma or equivalent is required.