Customer service engineer

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.


Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

• Service Area – Beckley, WV

• Shift Requirements after onboarding/training for this role: M-F, 8:00 AM – 4:30 PM

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer IV, you will be responsible for :

• You will be servicing diagnostic lab equipment in the Beckley, WV area. Customer Service Engineer Level based on prior experience.

• You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare instrumentation at customer sites with minimal supervision.

• You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.

• You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.

• You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.

• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers

• You have knowledge and experience performing service, preventative maintenance and modifications on Equipment at customer sites with minimal supervision

• You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

• You have experience in testing, repairing and maintaining capital medical equipment

• You have strong customer service and communication skills

• You are proficient in the use of tools and service test equipment

Required skills to have for the success of this role

• Minimum high school diploma, Technical Degree or equivalent experience.

• 4+ Years of field service experience is desired.

• Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.

• Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).

• 4+ years experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.

• You have strong customer service and communication skills.

• Ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification.

• Valid driver's license, ability to drive independently day and night, and good driving record required.

• Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.

Who we are : We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

Min $70,540 - Max $105,820

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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