Business Analyst, Product Innovation

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview

Gallagher Bassett is seeking an experienced Business Analyst to join our product development team. Our team is doing exciting work building new analytics and AI products for our colleagues and customers. Your responsibilities will include partnering with the business to identify key requirements and ensure proper documentation to bring new products to life and evolve existing products. Additionally, you will partner with the business to ensure comprehensive user acceptance testing, documenting and reviewing all feedback. You will play a crucial role in collaborating with cross-functional teams, executing change management strategies, and ensuring successful deployments of new products and services.

How you'll make an impact

• You will define and document product requirements by partnering with business stakeholders, technical colleagues and vendors. This could include areas such as functional requirements, technical specifications, user stories, user interfaces, key performance metrics to measure success, and dashboard requirements.
• You will conduct User Acceptance testing with business stakeholders and vendors to ensure the product is built to meet the requirements you gathered and documented. This includes designing and executing test plans, documenting test results, and collaborating with stakeholders to address any issues or feedback.
• You will elicit requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Execute change management strategies and plans to ensure the successful deployment of new products and processes. This includes plans and efforts to anticipate and minimize resistant behaviors from stakeholders, colleagues, and clients who are impacted by the changes.
• Enable the design, development, delivery and management of key communications to ensure stakeholders and product users are informed and engaged throughout the change process.
• Collaborate with training and development teams to design and deliver training programs to support the adoption of new products and processes.
• Lead and engage Gallagher Bassett’s change champion network, providing training communication, early opportunities for hands on use of products, and gathering their feedback during all phases of the product development lifecycle.
• Create and maintain resource documentation and resource sites to support end users, and partner with marketing to create client-facing product materials.
• You will build trust in our key business partner relationships
• You will create clarity in projects and work effectively through ambiguity
• You will handle complex business and technical environments
• You will work closely with product managers, designers, engineers, and other stakeholders to transform our product line. Contributing to discussions on product roadmap, ensuring successful product releases, and ultimately satisfying users.

About You

• Bachelor's degree or relevant combination of education and experience.
• 4-6 years of experience as a business analyst.
• Experience working with analytics and AI products preferred
• Knowledge of the insurance industry, specifically workers compensation and liability claims, preferred
• Consolidate & formalize requirements from a diverse group of stakeholders. Encourage and question business units on their assumptions regarding implementation and design.
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization. Facilitation of requirements and meetings thru asking probing questions and truly listening and absorbing the needs of business partners and vendors
• Align business & technical objectives to facilitate a shared understanding of the problem at hand
• Evaluate and critically consider multiple options before helping the team settle on a solution
• Impeccable documentation and business writing skills - You have a keen ability to build clear and concise BRD's and clearly articulate the business asks
• Open to constructive feedback and learning from an experienced team
• Demonstrate excellent analytical, critical thinking and problem-solving skills, with keen attention to detail while considering a holistic approach
• Ability to work independently, flexible and adaptable attitude, can manage shifting priorities, requests, and timelines.
• Ability to work in cross-functional teams and communicate with colleagues in both business and technical roles.
• Flexibility in use of SDLC frameworks – Agile/Waterfall/Hybrid

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.