Call Center Patient Representative
- Health insurance
- Dental insurance
- Vision insurance
- Life Insurance
- Pet Insurance
- Health savings account
- Paid sick time
- Paid time off
- Paid holidays
- Profit sharing
- Retirement plan
- Responsible for acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere.
- Answers telephones in a professional manner.
- Schedules appointments.
- Takes messages for patients using electronic medical records.
- Verifies and updates patient demographic information.
- Registers new patients.
- Addresses patient requests and inquires.
- Resolves patient concerns.
- Returns calls as necessary.
- Updates registration and insurance information for existing patients.
- Performs other position related duties as assigned.
- Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.
- N/A
- Adept at multitasking.
- Customer-oriented with ability to remain calm in difficult situations.
- Detail-oriented.
- Excellent verbal and written communication skills.
- Knowledge in healthcare systems operations such as EMR.
- Skill in using computer programs and applications including Microsoft Office.
- Complies with all health and safety policies of the organization.
- Complies with HIPAA regulations for patient confidentiality.
- High School Diploma or equivalent required.
- Previous experience in a busy medical office preferred.
- N/A
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