Client Services Representative

CLIENT SERVICES REPRESENTATIVE

Are you a friendly, highly organized professional who thrives in a fast-paced front desk environment? Do you enjoy helping community members access essential public health services? The Knox County Health Department is hiring a Client Services Representative (CSR) to join our Administration division and serve as a welcoming face of our agency.

Job Summary:

The CSR provides front-line customer service for all Health Department divisions- greeting clients and visitors, answering phones, assisting with forms, scheduling appointments, verifying insurance, and supporting general administrative operations. The role is ideal for someone who is detail-oriented, dependable, and committed to equitable access to public health services.

Key Responsibilities:

• Greet and assist clients, visitors, and staff professionally both in person and over the phone
• Check in clients, assist with forms and applications, and direct individuals to appropriate departments
• Route phone calls, take messages, and support internal communication
• Schedule appointments according to established policies
• Conduct insurance verification, including secondary insurance identification
• Perform accurate data entry, maintain client and program files, and support records management
• Collect fees and prepare reports as needed
• Provide general program information and support routine administrative needs
• Serve as backup to WIC Clerks and Family Health Department
• Assist with copying, faxing, mail processing, typing correspondence, and managing spreadsheets
• Maintain the meeting rooms calendar
• Present a professional appearance and maintain orderly workstations

Minimum Qualifications:

• High School Diploma or equivalent
• Two years of customer service or administrative experience preferred

Skills and Abilities:

• Ability to type 40 WPM and operate computers and standard office equipment
• Strong communication, organizational, and time management skills
• Knowledge of basic mathematics
• Ability to sit for long periods and lift up to 25 pounds
• Ability to work independently and as part of a team
• Ability to work a flexible schedule as needed

Why Join Us?

• Be a vital part of our mission to improve community health
• Work in a supportive, collaborative environment
• IMRF Pension Program
• Medical, Dental, Vision & Life Insurance
• 35-hour work week
• County Holiday Schedule
• Opportunities for professional growth within public health

How to Apply:

Interested candidates should submit their resume to [email protected] or apply on our website at knoxcountyhealth.org.

Don’t miss this chance to join our dedicated team and contribute to public health in our community!

Job Type: Full-time (In-Person)

Pay: $17.77 per hour

Job Type: Full-time

Pay: $17.77 per hour

Expected hours: 35 per week

Benefits:

• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person