Senior Director, Network Development & Competitive Insights (NDCI) - Cigna Healthcare - Hybrid

In this role, you will shape how we understand and respond to a fast changing healthcare landscape. As the Senior Director of Network Development & Competitive Insights, you will guide a national team that brings clarity to complex data, strengthens our competitive position, and helps us make smarter, faster decisions. This work fuels our affordability strategy, supports growth, and ensures we continue to deliver strong value to the customers and communities we serve. We lead with curiosity, collaborate with purpose, and believe in the power of insight to spark meaningful progress.

Responsibilities

Strategic Leadership & Competitive Insight Development

• Set the national vision for competitive intelligence and network strategy, delivering clear, actionable insights that strengthen affordability and market competitiveness.
• Integrate primary and secondary intelligence sources—including unit cost, network access, benefit and product strategy, reimbursement models, and emerging market disruptors—into enterprise decision making.
• Translate complex market dynamics into simple, compelling narratives that guide strategic priorities across national and regional partners.
• Drive alignment across National, Regional, and Enterprise CI teams to ensure a unified competitive intelligence strategy.

Network Performance & Competitive Advantage

• Lead national assessment of competitive unit cost, leveraging transparency data, benchmark reporting, CMS/State sources, and emerging datasets to inform pricing and contracting strategies.
• Deliver market level competitive insights that give Pricing and Contracting a clear view of strengths, risks, and opportunities.
• Provide national expertise on network access, adequacy requirements, termination management, provider recruitment strategies, and alternative access solutions.
• Guide targeted research and competitive reporting that improves provider contracting effectiveness and supports affordability outcomes.

Analytics, Reporting & Operational Excellence

• Oversee standard and ad hoc reporting that is concise, accurate, consistent, and easy to act on.
• Build controls and dashboards that help leaders identify trends early and respond with confidence.
• Lead budgeting, forecasting, and cost management efforts for the department.
• Ensure strong operational documentation, including training guides, job aids, and process improvements.

Innovation, Automation & Technology Enablement

• Champion the use of automation, AI solutions, analytics platforms, and digital tools to elevate insight quality and team efficiency.
• Advance new methods of competitive intelligence gathering and reporting.
• Lead development of technology enabled processes that improve data accuracy, workflow speed, and scalability.

Cross Functional Enterprise Leadership

• Build strong partnerships with Contracting, Pricing, Network Analytics, Network Operations, Sales, Product, Medical Management, Compliance, and Enterprise CI.
• Remove barriers, resolve escalations, and ensure seamless cross functional execution.

People Leadership & Organizational Development

• Lead and inspire national and regional teams through change, fostering a culture of innovation, inclusion, growth, and strategic thinking.
• Own the People Strategy for the organization, including talent attraction, development, succession planning, and retention.
• Develop a collaborative, high performing team environment that values diverse perspectives and continuous learning.

Qualifications

Required

• Bachelor’s degree.
• Minimum 7 years of leadership experience, including leading remote teams in a complex, matrixed environment.
• Minimum 10 years of managed healthcare experience.
• Minimum 10 years in competitive intelligence, provider contracting, pricing, network analytics, or network development.
• Deep experience with hospital and payer price transparency data and vendors.
• Strong understanding of consultant benchmark reporting (e.g., UDS discounts, transparency methodologies).
• Extensive knowledge of managed care products, network design, reimbursement methodologies, and provider communities.
• Expertise in network adequacy, termination management, recruitment strategies, and alternative access products.
• Demonstrated ability to make sound decisions in complex situations.
• Strong understanding of primary and secondary sources of competitive information.
• Proven ability to protect proprietary data and represent Contracting Leadership on network and contracting exception requests.
• Ability to influence strategy and drive alignment across matrixed teams.
• Experience managing SOWs and vendor relationships.
• Excellent oral, written, and executive level communication skills.
• High proficiency with Microsoft Office and business intelligence tools.
• Experience leveraging AI and technology to improve quality, consistency, and efficiency.

Preferred

• MBA, Actuarial Certification, or Master’s in Healthcare Administration.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 177,400 - 295,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.