Hospitality Lead

About the Hospitality Lead Position:

This position is responsible for creating the pre-planned magic of a restaurant! 

You might be a good fit if you are:

• Polished, poised and confident in guest interactions
• Genuinely enjoy getting to know guests 
• Creative
• Highly organized with strong attention to detail
• Able to remain calm and composed in a fast-paced environment
• A strong communicator who works well with both guests and team members
• Punctual, reliable and consistent 

Position Summary
The Hospitality Lead at Perilla Fare is a modern day approach to a Maitre D, taking full ownership of the reservations while also planning individualized, service driven experiences for guests through communication and connections.

Key Responsibilities

• Serve as the primary point of contact for guest communications via email, telephone, text message, and in-person interactions.
• Guide guests through reservations, dietary accommodations, celebrations, and special requests.
• Research guests prior to their visits and m aintain detailed guest profiles to support personalized hospitality.
• Welcome guests warmly and confidently, creating a seamless arrival experience.
• Anticipate guest needs and resolve concerns with professionalism, empathy, and discretion.
• Maintain open communication with management, kitchen, and service teams to ensure exceptional execution of each guest experience.
• Create and distribute detailed guest notes, including celebrations, allergies, aversions, and other important information.
• Enter and maintain guest preferences and visit history to support future visits.
• Manage reservation books on Opentable: waitlists, floor plans, and guest communications with accuracy and attention to detail.
• Manage waitlist and reservation requests as they are received.
• Ensure menus and guest-facing materials are prepared and presented to Perilla Fare standards.

 

Position Requirements:

• Must have availability on: Thursday-Sunday
• You will be required to obtain all necessary certificates including a Food Handlers Certificate, and an annual Sexual Harassment Training Certificate

Benefits/ Compensation Information:

• Weekly Paychecks on Friday
• Guaranteed compensation: $18–$23 per hour (s tarting base wage of $14/hour supplemented by tips)
• Health Insurance available after 90 days of employment for full-time employees averaging 32 hours a week
• You will be provided with daily staff meal
• Employee discounts for dine-in and take-out at all of our restaurants
• We provide in-house education such as beverage and food tastings