Business Services Specialist

Job Title: Business Services Support Specialist

Location: Huntley, IL

Industry: Global Manufacturing

Pay: Between $45000 - $48000 / Year based on years of experience

Benefits: FREE health and dental insurance for the employee

About Our Client:

A global manufacturing company located in Huntley, IL, is seeking a Business Services Support Specialist to join their collaborative and friendly Customer Service support team. This is an excellent opportunity to work in a supportive environment with strong internal communication and growth potential.

Job Description:

The Business Services Support Specialist will assist customers with quotations, orders, and issue resolution while maintaining seamless communication with internal departments. The role also involves coordinating inventory levels, shipment updates, and product changes to ensure customer satisfaction.

Key Responsibilities:

• Prepare and process customer quotes and forward to Sales or directly to customers
• Monitor quote processing to ensure timely and accurate execution
• Respond to routine customer inquiries in a professional and courteous manner
• Assist with establishing new customer accounts via phone, email, or in coordination with Sales
• Create documentation with customer specifications for Engineering, Finance, and Quality departments
• Perform and monitor CRM entries, including those entered by Sales
• Coordinate and communicate updates regarding inventory levels, shipments, and products

Qualifications:

• Bachelor’s degree required
• Minimum 1 year of corporate experience in business services, customer service, or purchasing
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong CRM experience and familiarity with tracking metrics
• Excellent written and verbal communication skills
• This role will evolve into an Inside Sales Role, need to comfortable on the phones

Additional Details:

This is a full-time, onsite role in Huntley, IL. The ideal candidate is detail-oriented, team-focused, and capable of multitasking in a fast-paced environment.

Perks:

• Excellent benefits: FREE health and dental insurance for the employee
• Yearly Reviews, free coffee and snacks each day
• Collaborative work environment with 100% in office schedule

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.