Customer Service Analyst
Job Title: Analyst, Inventory Customer Service
Location: Remote (Based in Addison, IL)
Shift: 1st Shift – 8:00 AM to 5:00 PM
Schedule: Monday – Friday
Pay: $24.04/hr
Responsibilities
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Complete inventory transactions accurately and timely (receiving, ship confirming, and adjusting inventories).
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Monitor in-transit inventory and reconcile discrepancies with internal teams and 3PL providers.
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Ensure internal transfers and customer orders are entered into the system accurately (99.9% accuracy rate).
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Troubleshoot case fill issues and maintain 99.5% case fill.
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Track on-time delivery issues and maintain 98% on-time delivery.
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Communicate with internal and external stakeholders including Sales, Distribution, 3PLs, and Customers.
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Prepare and provide accurate inventory and order reports.
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Perform other tasks as assigned.
Requirements
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Excellent communication skills in English.
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Experience with Oracle OM and Inventory preferred; strong proficiency in Outlook and Excel.
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Ability to work in a fast-paced environment and manage changing deadlines.
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Strong relationship-building skills with customers and cross-functional teams.
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CPG experience preferred.
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