Customer Service Analyst

System One
Addison, IL

Job Title: Analyst, Inventory Customer Service

Location: Remote (Based in Addison, IL)

Shift: 1st Shift – 8:00 AM to 5:00 PM

Schedule: Monday – Friday

Pay: $24.04/hr

Responsibilities

  • Complete inventory transactions accurately and timely (receiving, ship confirming, and adjusting inventories).

  • Monitor in-transit inventory and reconcile discrepancies with internal teams and 3PL providers.

  • Ensure internal transfers and customer orders are entered into the system accurately (99.9% accuracy rate).

  • Troubleshoot case fill issues and maintain 99.5% case fill.

  • Track on-time delivery issues and maintain 98% on-time delivery.

  • Communicate with internal and external stakeholders including Sales, Distribution, 3PLs, and Customers.

  • Prepare and provide accurate inventory and order reports.

  • Perform other tasks as assigned.

Requirements

  • Excellent communication skills in English.

  • Experience with Oracle OM and Inventory preferred; strong proficiency in Outlook and Excel.

  • Ability to work in a fast-paced environment and manage changing deadlines.

  • Strong relationship-building skills with customers and cross-functional teams.

  • CPG experience preferred.

Ref: #562-Joule Staffing - Edison

Posted 2025-12-29

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