Consumer CRM Campaign Operations Project Manager (Hybrid)

Location: Mettawa, IllinoisJob Type: ContractCompensation Range: $40 - 48 per hourOur client is seeking a Consumer CRM Campaign Operations Project Manager to join our Digital Lab team and play a critical role in driving the execution of CRM initiatives across consumer commercial brands.In this role, you will serve as the operational backbone of CRM campaign delivery-owning the day-to-day management, coordination, and execution of email, SMS, and direct mail campaigns from intake through deployment and optimization. You'll partner closely with brand teams, IT, analytics, compliance/legal, and agencies to ensure campaigns are delivered on time, accurately, and at scale, while continuously improving performance and efficiency.This position supports a key franchise group (e.g., Oncology) and is ideal for someone who thrives in complex, highly cross-functional environments and enjoys turning strategy into flawless execution. Responsibilities: Own end-to-end CRM campaign operations including intake, requirements gathering, timelines, dependencies, QA, deployment, and post-launch optimization.Act as the day-to-day CRM operations lead for medium to high-complexity consumer brand campaigns.Lead weekly status meetings, maintain detailed project plans, and ensure all stakeholders are aligned on scope, timing, and deliverables.Partner with brand, IT, analytics, compliance/legal, and agency teams to capture requirements, document metadata, manage approvals, and validate data inputs.Maintain minute-by-minute awareness of work in progress, proactively identifying risks and mitigating issues.Monitor campaign performance and surface optimization opportunities to improve engagement and efficiency.Manage change requests, assess timeline impacts, and drive standardization, automation, and process improvements.Prepare quarterly campaign audits, performance SLAs, and business reviews for CRM and omnichannel leadership.Support planning cycles with brand and agency partners to align resources and campaign roadmaps. Qualifications: Strong understanding of CRM and marketing automation platforms (e.g., Salesforce Marketing Cloud, Adobe Campaign/Marketo, Veeva CRM, HubSpot).CRM email experience is a must.Hands-on platform execution is not required, but deep familiarity working closely with CRM teams is essential.Proven experience managing campaign operations and execution across email, SMS, and direct mail.Excellent project management and cross-functional leadership skills in complex, matrixed environments.Comfort working with customer data, campaign metadata, reporting, and performance metrics.Experience with system integrations and understanding how CRM connects with other business tools via APIs.JOBID: 012026-121745#LI-CELLA#PLEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.

If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.