Summer 2025 Customer Success Intern- Chicago, IL

Job Description

Customer Success Internship (Matterport) Summer 2025

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

About Matterport

Matterport is leading the digital transformation of the built world. Our groundbreaking spatial computing platform turns buildings into data making every space more valuable and accessible. Millions of buildings in more than 170 countries have been transformed into immersive Matterport digital twins to improve every part of the building lifecycle from planning, construction, and operations to documentation, appraisal, and marketing.

Job Description:

Welcome to the Customer Success Internship at CoStar Group! This 10-week program offers a unique opportunity for college students eager to jumpstart their careers in Customer Success, with hands-on exposure to leading brands such as CoStar and Matterport. You’ll gain valuable experience working directly with our Customer Success team, contributing to key Success initiatives, and learning how to drive business success within the residential, commercial real estate and property technology sectors.

As a Customer Success Intern, you will collaborate closely with seasoned customer success professionals, providing support across various functions while gaining insight into the sales and customer success process and the platforms we offer. This is your chance to build a foundation for a successful customer success career in a fast-paced, dynamic industry. 

Key Responsibilities:

• Client Onboarding & Engagement: Assist with onboarding new customers by helping to prepare success materials, documentation, and client communications.
• Product Enablement: Learn the ins and outs of Matterport’s platform and help clients get the most out of our tools by supporting product walk-throughs and usage guidance.
• Account Insights: Analyze usage data and client feedback to identify engagement trends, product adoption barriers, and improvement opportunities.
• Customer Segmentation: Help maintain CRM records to ensure clear, personalized touchpoints across the customer journey.
• Collaboration: Work closely with the Customer Success, Sales, and Support teams to deliver seamless service and elevate the customer experience.

• Market Research: Research industry trends, competitor activities, and business opportunities to inform sales strategies. 

What You’ll Gain:

• Practical, hands-on experience in a high-performance customer success environment. 

• Hands-on experience in a high-impact Customer Success function at a global market leader
• Direct exposure to client success strategies in real estate and proptech
• Training in customer engagement, data analysis, and CRM management
• Access to mentorship, professional development, and leadership insight
• Networking opportunities with seasoned professionals across CoStar’s major brands

Basic Qualifications:

• Currently enrolled in a bachelor's degree program at an accredited, non-profit, in-person college or university, with an expected graduation date between December 2025 and May 2026.
• Curious, proactive, and enthusiastic about helping customers succeed
• Excellent communicator with strong interpersonal and problem-solving skills
• Organized, analytical, and comfortable working with digital platforms
• A team player eager to learn and grow in a fast-paced, collaborative environment
• A proactive, solution-oriented mindset and a passion for learning.

The CoStar Group Customer Success Internship provides a fantastic launchpad for aspiring Customer Success professionals, equipping you with the knowledge and experience to thrive in the competitive world of real estate technology. Apply today to begin your journey with us!

Why CoStar Group? Join a culture of collaboration and innovation where learning, growth, and achievement are celebrated. You'll work alongside professionals dedicated to building a dynamic and inclusive workplace.

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply.  Applicants must be currently authorized to work in the United States on a full-time basis. CoStar Group will not sponsor or support applicants for work visas for this position (i.e., H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN).

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position offers an hourly wage of $30.00 per hour.

This internship is located in Chicago, IL and is fully onsite.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing