Payments-Digital Channels & Connectivity-Product Manager-Vice President

Job Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Digital Market Enablement Product Manager in Payments' Digital & Design, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Champion the voice of the customer across Digital, observing and analyzing market signals to ensure products address client challenges and deliver measurable value by active engagement with sales, service, research, product and clients
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Translates use cases, quantitative findings and problem statements into actionable insights and compelling narratives influencing the design and development of digital solutions
• Develops a product strategy and product vision that delivers value to customers
• Communicate client needs, use cases, and product-market fit clearly and persuasively through documentation, presentations, and stakeholder engagement with tailored messaging creating alignment
• Partner with client-facing teams to amplify key initiatives across the digital organization, increasing awareness, engagement and alignment
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Engage in go-to-market readiness and launch activities, equipping client teams with the tools and insights they need with compelling content clearly articulating product value
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Works directly with clients through pilot programs, feedback sessions, and ongoing relationship management and by doing so creates compelling content for both clients and internal teams, clearly articulating product value, use cases and competitive advantages
• Serves as a digital subject matter expert and support client escalations to feed the Voice of the Customer process and material effectiveness

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Critical thinker and consultative problem solver with a strong bias for action, balancing intellectual curiosity, client empathy and executional rigor
• Advanced knowledge of the product development life cycle, design, and data analytics
• Ability to understand the client experience and translate it from concept to launch with flexibility to shift effectively between strategic vision and tactical execution
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Relationship builder skilled at aligning stakeholders who fosters collaboration with a "one team" mentality in complex organizations
• Positive, self-starter with strong management presence and confidence in engaging with multiple groups at various organizational levels

Preferred qualifications, capabilities, and skills

• BA/BS in Management Strategy, Finance, Communications, MBA or related graduate degree
• 3+ years professional experience in a bank or other financial insinuations, consulting firms and/or software companies
• 2+ years experience working with Payments Sales, Product and Marketing leaders
• Demonstrated prior experience working in a highly matrixed, complex organization

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.