Customer Experience Associate
- Schedule customers for collision repair and estimate appointments
- Handle inbound and outbound customer communications professionally
- Assist with rental reservations and tow scheduling
- Prioritize and manage daily tasks efficiently
- Show empathy and confidence in customer interactions
- Respond to inquiries and resolve customer issues
- Multitask across multiple communication channels
- Follow department processes to maintain work quality
- Maintain company equipment and report issues promptly
- Ensure customer and company information remains confidential
- Perform additional duties as assigned
- Work from Home experience
- Bilingual with English and Spanish – a major plus!
- High School diploma or G.E.D
- Flexible to work rotating Saturdays (overtime)
- Reliable internet connection
Project Manager
LaSalle Network
LNVPJK
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