Deposit Operations Representative III
- Identify and articulate efficiency and business process automation opportunities. Partner with the Deposit Operations team to develop a plan and assist with the implementation of the plan.
- Assist with coordination of operational activities for assigned functional areas; may provide general back-up and training for designated functions.
- Provide escalated research, troubleshooting and remediation of issues.
- Identify opportunities to implement improvements in processes and/or controls.
- Work with application, software, and 3rd party vendors to resolve complex system issues.
- Assist with coordinating system enhancements and/or conversions from an operational perspective.
- Create business analytics reports for internal and regulatory purposes. Performs a basic analysis of the results to ensure accuracy of the results and potential enhancements to the report.
- Assist with preparation of monthly management reporting including KPI and SLA metrics. Includes tracking and analyzing data and identifying anomalies.
- Assist with audit requests for documentation and control testing purposes.
- Perform other related duties as assigned.
- Complete required training specific to job responsibility.
- Associates degree in Accounting, Finance or Business Administration preferred or equivalent relevant work experience.
- 2-4 years within in a financial institution.
- Previous deposit operations, treasury management product support, debit card or ATM experience preferred but not required.
- Proficient with core banking systems.
- Excellent computer skills, including advanced Microsoft Office knowledge.
- Strong problem solving and analytical skills.
- High level of interpersonal skills to represent the company in a professional manner.
- Excellent written and oral skills.
- Ability to work in an accurate, timely and confidential manner.
- Knowledge of policies and procedures and the respective state and federal laws and regulations governing departmental functions to ensure performance of individual job duties within the proper control environment.
- Sound judgement and decision-making abilities.
- Excellent time management and organizational skills.
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