Customer Service Representative

Customer Service Representative

JOB-10045368

Anticipated Start Date

Nov. 26, 2025

Location

Houston, TX

Type of Employment

Contract

Employer Info

Our client is a provider of electrical, industrial, communications, maintenance, repair and operating (MRO), and original equipment manufacturer (OEM) products, as well as construction materials and advanced supply chain management/logistic services. With nine distribution centers and roughly 500 branches worldwide, they are a global strategic partner who efficiently and consistently supports customers’ operations, wherever they are located.

Job Summary

Our client is seeking a Customer Service Representative who is responsible for order management from creation to customer delivery while simultaneously maintaining and building relationships with customers by assisting with complaints, questions, and returns; providing information regarding products & services; while also ensuring timely delivery by monitoring the delivery process and raising issues to the appropriate parties when gaps identifying gaps.

Job Description

• Build strong customer relationships, loyalty, and retention through exceptional sales/service and the presentation, awareness, and understanding of our active product portfolio
• Drive customer centricity and growth of existing account base through proactive customer service and customer satisfaction.
• Place outbound calls to new and existing accounts, identifying opportunities, decision makers, and related customer service needs
• Track order activity and alert appropriate staff of any potential delivery problems. Expedites the delivery of selected orders
• Coordinates with commercial teams, technical development engineers, and supply chain staff, researching and obtaining resolution of a variety of customer complaints and issues
• Help develop and implement strategies for driving process improvement
• Facilitate root cause/corrective action communication with the field and customers
• Quotes lead times to customers on orders
• Independently handles routine problems such as the coordination of product delivery or errors in the type of product delivered
• Handle all customer service activities with a focus on efficiency and accuracy
• Process customer orders using the SAP system
• Process vendor invoices in a timely and accurate manner
• Generate and maintain reports to track Key Performance Indicators (KPIs)

Skills Required

• Spanish speaking - higly preferred

• Excel - Intermediate or Advanced Required (VLookup, pivot tables, etc.)
• Organization and self-starter skills are critical
• Knowledge and understanding of supply chain process, materials planning, and logistics
• Experience working with SAP software (SAP ECC Sales & Distribution)
• Computer proficiency with the Microsoft Office suite (especially Excel/ PowerPoint)
• Good communication and interpersonal skills
• Ability to interact with customers in a helpful and friendly manner
• Ability to work well in a team environment
• Ability to set priorities and manage time in a dynamic work environment
• Strong Excel skills

Education/Training/Certifications

• Bachelor's degree in supply chain management or logistics preferred, may be substituted for experience 2-3 years

Additional Requirements

• Work Hours:
  • Hybrid. In office until training period is complete (determined by manager), then option to have 2 days WFH that must be scheduled and approved by manager (usually Mon & Fri)

Pay Rate/Salary

• $30.00 - $35.00/hr.

HireResource Staffing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or other characteristics protected by law.