Client Success Manager

PerkSpot is searching for a Client Success Manager to join our Client Success team! At PerkSpot, our mission goes beyond discounts—it’s about empowering employees everywhere to make smarter spending decisions so they can do more of what they love. We believe every dollar saved can become a stepping stone to a brighter future, whether that’s a special family vacation, a first home, or simply extra peace of mind.

As a Client Success Manager, you’ll serve as the primary point of contact for an assigned number of our top enterprise accounts. You will support account retention efforts, evaluate client satisfaction, and brainstorm ways to make our partnerships successful for all parties involved: our clients, their employees/members, and PerkSpot!

This position is required to be in the office 3 days a week on Tuesday, Wednesday, and Thursday. Our office is located in the Merchandise Mart in downtown Chicago, IL.

What you’ll accomplish:

• Facilitate the day-to-day support and management of a set book of enterprise-level clients as the designated Account Owner
• Cultivate positive client relationships with multiple influential high-level client touch points based on trust, communication, and feedback
• Act as ongoing consultant & primary contact for client program strategy and best practices to maximize capabilities and provide an impactful experience to users
• Conduct monthly engagement calls with client POCs to highlight program utilization, new products/features, make custom recommendations for strategic initiatives, and support engagement
• Develop personalized compelling narratives to reinforce the PerkSpot Value Proposition based on how the PerkSpot product and program meets client objectives
• Understand industry drivers, market trends, and competitive pressures of individual clients as they pertain to the shifting business objectives surrounding discount programs
• Ensure clients electronically submit Employee Eligibility Files on a set cadence
• Recommend and implement user engagement tactics such as relaunches, seasonal messaging changes, etc. as appropriate
• Collaborate with team members and other departments to implement PerkSpot initiatives
• Provide Monthly program reporting as necessary
• Manage Opportunity Renewals and general account maintenance in Salesforce
• Track and resolve client issues in a professional and calm manner
• Participate in departmental sprints and projects that foster client engagement through user surveys, case studies, client testimonials, etc.
• Provide customer service regarding clients’ merchant needs, questions, and complaints
• Facilitate the addition and management of Exclusive Offers (Legacy/Exclusive Offers)
• Facilitate website and email branding changes and updates as necessary

What we’re looking for:

• At least 2-3 years of experience in a client-facing role, ideally in client services or client management directly managing enterprise accounts
• Proven ability to retain accounts, build relationships, and devise innovative client solutions
• Strategic mindset and a knack for drawing conclusions, and developing actionable recommendations to reach a specific or general goal
• High emotional intelligence and a thoughtful, empathetic approach to client communication
• Ability to multitask well - our clients are all different, and their strategies, communication requirements, and solutions should reflect that!
• Strong communication and presentation skills
• Excellent analytical, problem-solving, and critical-thinking skills
• Organized and deadline-driven style of working - no micromanagers here, so you’ll be overseeing your own tasks!
• Ability to collaborate effectively and work well within a team

About PerkSpot:

Our journey began in Chicago back in 2006 with a vision of helping employees stretch their paychecks without sacrificing what they love. What began as a small company with a big vision has evolved into a discount shopping solution employees across the globe rely on to stretch their paychecks. In 2018, PerkSpot raised $50M from Susquehanna Growth Equity and today the business serves more than 22 million employees from top employers including Southwest Airlines, Mayo Clinic, and Humana. We saw an opportunity to do more—to build something that brought genuine, life-enhancing value to employees’ everyday financial decisions.

Your first few months as a PerkSpotter:

Providing value doesn’t have to wait, from day one we are open to your big ideas. In your first few months, you will...

• Meet the team! We think our people are pretty great so we want to ensure you’re introduced to all of the right team members to help you succeed. You’ll report to the Senior Manager of Client Success, and spend quite a bit of time with your fellow Client Success team members.
• Get to know PerkSpot! Immerse yourself in the business, engage with internal stakeholders, and participate in monthly companywide All-Hands meetings.
• Sharpen your skills! You will become well-versed in the PerkSpot platform and the typical issues that arise with clients. Then, we will train you on client communication tactics, diffusion techniques, and growth strategies as you transition to working with clients directly.
• See your impact! Your role will be vital to the success of our existing and prospective clients, and PerkSpot as a whole.
• Participate in company-wide events! Whether it’s office miniature golf or a raffle gameshow, company culture is at the forefront of our business.

The pay:

PerkSpot offers competitive industry rate salaries with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity and across teams and levels. The base salary for this position is $60,000 plus up to $30,000 in annual commission.

What We Offer:

• Competitive salary, matching 401K, and company paid disability.
• Comprehensive medical, dental, and vision insurance is effective on your first day of employment!
• Time off is required. We want our team members to rest, relax, and recharge, so we encourage employees to take 20 days off each year.  Plus, we offer 8 paid company holidays and our office is closed from Christmas Eve through New Year's Day.
• Summer Fridays are great and are an annual tradition between Memorial Day and Labor Day every year.
• To help you get a jump start on company holidays, we close at 1 pm the day prior to each company holiday as “holiday eve.”
• Tenure is valued and rewarded. In addition to PTO, we offer a paid Sabbatical for up to 3 months to employees at 5 years and 10 years of service.
• Commuting can be expensive – we get it.  So, we provide a monthly transportation stipend and free lunch every Wednesday. 
• Connection and relationship building is everything. We offer regular outings, virtual events, fun community-interest Slack channels, and occasional happy hours.

How to apply:

All applications will be kept strictly confidential. Please submit a resume and cover letter telling us how you stack up to the qualifications, plus any other information you feel would be relevant to PerkSpot. Don’t be afraid to show your spark and personality!

All positions require a complete background screening.

PerkSpot is an equal opportunity employer. Offering a diverse, equitable, and inclusive work environment is a priority at PerkSpot. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.