Service Coordinator

Job Description

Job Description

Haimer USA, based in Villa Park, Illinois, is the North American Headquarters for Haimer GmbH, a family owned and managed manufacturer located in Igenhausen, Germany. Specializing in high-end precision tool holders, primarily for the metal cutting industry, HAIMER is a global leader in tool shrinking, balancing, and presetting. We distribute these products and provide technical support across the USA, Canada, and Mexico.

At HAIMER, our engaged and passionate employees actively contribute to all levels. Our culture fosters skill development and career growth, embodying the HAIMER philosophy, " Quality Wins ," in our products and team.

Interested in joining us? Apply now and discover how you can help drive our customers' success!

Summary/Objective

The Service Coordinator at Haimer USA supports the Technical Team by organizing and scheduling service calls for Haimer machinery. Additionally, the Coordinator is responsible for managing the shipments of service equipment to customers across North America and handling the processing of warranty replacements. This position demands a high level of professionalism, integrity, attention to detail and organizational skills.

What you would do:

• Coordinate and schedule installation and service appointments for customers across the U.S. and Canada.
• Assign resources based on skillset, urgency, and availability to meet customer needs.
• Serve as the primary point of contact for customers, internal teams, and the service department to ensure clear communication and timely resolution of issues.
• Work with customers to schedule preventive maintenance visits, handle contract renewals.
• Prepare, edit, and finalize documentation in CRM system for on-site engineers.
• Oversee the shipment of service equipment to customers.
• Process warranty orders and return shipments.
• Create orders and manage contracts through the ERP system.
• Perform other duties as assigned.

What we require from you:

• Understanding of basic business administration
• Proficient in PC skills including MS Outlook, Word, Excel & PowerPoint
• Experience with CRM and ERP systems
• Strong interpersonal and communication skills (written and verbal)
• Honest, dependable, reliable
• Energetic and self-motivated.
• Attentive to details and well-organized
• Strong desire for customer satisfaction
• Ability to work with minimal supervision

Besides the fantastic state of the art facility and career growth we also offer an excellent Benefit Program that among others includes Medical, Dental and Vision Coverage, Life Insurance, Long-term and Short-term Disability Insurance and a Retirement Plan (401K).

Haimer USA is an EEO employer .