Food & Beverage Supervisor

WELCOME TO SWISS Ô TEL CHICAGO

Swissôtel Chicago is a luxury 4 star/4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality , our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives. 

 At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision. Through our initiatives and Vitality culture, we have been named a Top Workplace by the Chicago Tribune for 8 years in a row!

Be Bold, Be Inspired, Be You.

Job Description

WHAT YOU WILL BE DOING:

Passionate about everything Food & Beverage and putting a smile on guests’ faces? As an F&B Supervisor, you will have the perfect opportunity to touch the hearts of our guests by making their special occasions truly unforgettable. Your attention to detail and excellent communication skills as an F&B Supervisor will empower your team to deliver exceptional service to guests of our group functions and the hotel in general.

Reporting to the Food & Beverage Manager, the F&B Supervisor is responsible for the daily operations in the Food & Beverage Outlets and In Room Dining. This position is responsible for maintaining sanitation standards, assisting servers and hosts on the floor during peak meal periods, assisting with menu planning, and supervising outlets where applicable. Responsibilities include ensuring guest and colleague satisfaction while maintaining the operating budget.

• Maintain high level of customer focus through the ability to develop and sustain productive customer relations; actively seeking information to understand and address customers’ needs.
• Handle guest issues / complaints
• Set high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
• Assure that standards of quality and procedures established for the Food & Beverage Department are understood and implemented in all food and beverage outlets and departments
• Assist with training initiatives and programs for the continuing development of job skills for all team members of the Food & Beverage Department
• Coordinate on a day to day basis with outlet managers the smooth running of the operation
• Ensure all equipment, furnishing, service ware, and other physical assets within the Food & Beverage Department are properly purchased, accounted for, used, secured and maintained
• Assure that the safety, sanitation and security program within the department
• Maintain standards of hygiene for food handling and presentation
• Follow all safety and sanitation policies
• Ensure fire code compliance

• Any other job tasks that may be assigned

Physical aspects of the position include but are not limited to the following: 

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 50 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps
• Ability to perform physical labor for 8 hours at one time

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Previous F&B or Supervisory experience preferred
• A passion for sequence of service and a desire to create an amazing experience for every single customer
• A person who is both an invaluable team player as well as a well-rounded leader

• Creative and passionate about customer service
• Warm and caring personality
• Highly responsible and reliable
• Able to work in a high-pressure environment
• Excellent interpersonal and communication skills; a team player
• Strong interpersonal and problem solving abilities
• Ability to communicate effectively in oral or written form
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team with or without supervision
• Ability to anticipate and focus attention on guest needs, being professional and welcoming
• Ability to use Microsoft Office Products (Word, Excel, Outlook)
• Provide the necessary State and Federal Requirements to work in Food and Beverage
• Must be able to work any shift assigned, such as holidays, weekends, mornings, afternoons and evenings.

Additional Information

WHAT IS IN IT FOR YOU:

• Hourly Rate: $28.10
• Employee Benefit Card offering discounted rates at Accor worldwide
• Learning & Development programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
• Comprehensive Benefit Package which offers:
  •  Health, Dental, Vision, Life, Disability & AD&D insurance, Accidental Injury Insurance, Hospital Support, Critical Illness Insurance, 401K plan, Paid leave such as Vacation, Personal, Maternity/Paternity and Holiday.